Linval White Email & Phone Number

Atlanta, Ga, Us

1155 West Perimeter

ADMINSTRATIVE TECHLogging all inbound calls via Supportworks 7.5.0 ticketing system from end-users Internal and external for login access, password resets and computer troubleshooting. Software windows Installations and updating .Network issues and connection problems. Utilizing cloud based application to allow end user network access…. Daily interaction with End-Users to resolve technical access or login issues… Daily use of JD Edwards 9.0 Environment, Cisco VPN, UNIX, Citrix, Outlook( 03,07,2010 office 360), SharePoint, Password resetting on various applications AD creation and deletion of accounts, remote support tools utilization.Wencorp. /Wendy’s Arby’s Group; Accessing their wireless network through VPN and I ConnectUtilizing Remote POS registers and back up office systems.POS support for stores national and worldwide-assisting with network set up, Server issues, register issues and full store maintenance creating daily tickets Via Magic ticketing application.Phone volume of about 60 calls per day

Assisting customers with password recovery and over the phone technical assistance with getting their P.C’s connected to the company’s website for vehicle look up and purchasing.Also helping configure customers smart phones for vehicle data transferPhone volume about 70 calls per day

P.O.SGlobal Technical Support For over 800 plus stores.POS position making sure purchases and transactions were expedited.Utilizing Microsoft XP,NT and 2000 applications, providing critical software solutions for Clients, hardware and network support.Credit access and finances .Point of Sales and administrative rights support for SQL applications, Windows XP,2000desktop,DOS,remote access ,Outlook, XP and 2003,Internet Explorer 6.0 installation, dell laptops, printers, H.P P.C’s .LAN Configuration and Dial up,Assisting Store managers and Sales personnel with register and P.C’s troubleshooting issuesEnsuring all P.O.S’s were up and running placing service calls as needed.

IT specialist supporting clients and all employees worldwide, providing password access and making sure all networking peripherals are monitored and issues recorded.Reporting to the department manager for end of the day progress reports.

Associates, Computer Systems Networking And Telecommunications

A+ Certification, Computer And Information Sciences And Support Services