Lindsay Boyd Email & Phone Number

Nashville, Tn, Us

In this role, I build and strengthen solid relationships to serve as a trusted partner for our customers' program teams and senior leaders. I drive platform expansion by creating and implementing growth plans aligned with our business goals and strategies. As the customers representative at Firstup, I collaborate closely with product and engineering teams to incorporate feedback and priorities into upcoming SaaS releases. Additionally, I take the initiative to equip all Customer Success Managerswith the necessary skills to deliver a cohesive white-glove experience to every customer by providing mentorship and coaching to my peers. A small selection of my achievements includes:★ Oversaw key enterprise clients and drove growth of the Firstup SaaS solution with an annual revenue of ~$6.5M.★ Defined robust strategies and fostered account expansion by cooperating with account management team.★ Attained 100% retention of renewing customers against 92% OKR by aligning platform updates with client objectives.★ Elevated adoption rate of software platform by discovering and eliminating complex issues for a high-profile technology client, leading toward a reduction in internal resistance and increase in user satisfaction.

Greater Nashville Area, Tn

Lindsay Boyd is a manager with North Highland. She has over 10 years of experience consulting in the change management and organizational design space. Specific areas of expertise include process improvements and operational excellence (as-is assessments to process documentation and design), training (from strategy to delivery), change management (stakeholder analysis, impact assessments, change adoption and business readiness), as well as strategic and operational communications (from planning to execution).

During my tenure at Accenture, I have filled roles across multiple industries and divisions. Below is a sampling of responsibilities and accomplishments:1. OCM Business Readiness Lead Manager• Managed the change management activites - from stakeholder management to training delivery - for a global ERP project2. Global Training Deployment Lead for SAP deployment• Managed the training deployment activities for the global implementation of SAP across 20+ countries of a $1 billion initiative• Directed the deployment team’s activities, providing appropriate coaching and mentoring to ensure project and team success• Worked directly with the client to ensure team/business readiness and compliance3. North America Change Management Lead• Led the Change Management activities for a $100 million Business Intelligence Initiative• Designed, developed, and delivered training and communications for the top Execs4. Training Delivery Consultant• Created training guides for Unified Communication & Collaboration tool for +77,000 Agents• Facilitated & led meetings with senior-level sponsors to increase adoption rates by 10%• Managed & coordinated 7 train-the-trainer sessions around the US• Managed 28 vendors & 7 offshore resources to develop sustainable online training for national implementation of sales initiative• Drove information-gathering, simulation design and simulation review sessions with client EVPs and Industry Experts to analyze the current sales process and build 7 industry-specific and 5 sales-specific courses• Managed the development, design and deployment schedule for a national training deployment to the 2000+ end users• Developed a global change agent network to support the one global team transformation & increase employee engagement

Bachelor Of Science, World Cultures & Business

Education record

Education record