Lin (Jolin) Zhou Email & Phone Number

Cambridge, MA, US

Greater Boston Area

Greater Boston Area

• Increase existing business and develop new business opportunities
• Make plan in marketing, sales and operation. Form a team to implement it
• Collect updating industry information, attend industry conferences, and build relationship with buyers

• Expand market share by investigating new tour niches and designing products to serve them
• Develop new clients through industry conferences, networking and other creative methods
• In charge of company public relation, public speaking, media interviews to enhance company brand image
• Make business development plan, report to president and VP, discuss and implement
• Manage staff to ensure smooth operations and timely project completion

Greater Boston Area

• Recruit, orient and train operations and sales coordinator
• Maintain existing customer base and supervise online and offline travel agencies
• Drive sales through innovative marketing; improve tour operations and customer service
• Handle complaints and feedback and take appropriate steps to address them
• Negotiate tour rates with vendors and arrange early signing of advantageous contracts
• Maintain flexibility to respond to changes in competitor activity and market conditions

Greater Boston Area

• Sell the tour products to walk-in and phone order direct customers, online agents and offline agents
• Book hotels, attractions, restaurants; make folder for tour guides; provide support during travel
• Conduct market research and analysis of emerging China inbound market; assist company gain more business from China
• Experience and familiarize self with tour products; serve as tour guide during high season and for VIPs

Greater Boston Area, Wylie Inn And Conference Center

• Greeted and Registered guests with superior customer service and attention to detail.
• Utilized informational meetings with customers to promote lodging service.
• Multitasked to maintain workflow during peak hours.
• Honored with “Heart of Front Office” award.

Greater Boston Area

Amherst, MA

• Managed all reservation activities, including booking, greeting and registering, and compiling guest accounts, receipts and vouchers.
• Practiced acute listening skills in handling customers’ complaints and resolving issues.

Kunming, China

• Interfaced with outside organizations to set up business and promotional projects.
• Collaborated on creating marketing plans, and coordinated events, meetings and travel.

Fudan University, Shanghai, China

• Managed student employees of Movie department, including recruiting, training, and retention; Conducted weekly meeting, assigning tasks and making staff schedule.
• Increased revenue through innovative online marketing and social media.
• Increased brand awareness and publicity by planning and organizing events and promotions.

Master, Hospitality And Tourism Management

Activities and Societies: • Vice President, China Student and Scholars Association, University of Massachusetts - Amherst • Umass Ballroom.

Bachelor, Tourism Management