Linzi Grimshaw Email & Phone Number

Warrington, Gb

Bolton, United Kingdom

Bolton, United Kingdom

Design and delivery of in house management core training programme. Delivery of the in house ILM Leadership programme.Responsible for identifying learning and development requirements across the organisation, designing and delivering training to meet employees learning styles, inline with business needs and organisational objectives.Leading on e-learning working closely with subject leads on the creation of new modules, ensuring they meet the learning objectives and are engaging and accessible for the learner. Promoting e-learning to increase usage and reporting to asses ROI, also recently opened this facility up to our tenants to support their learning and development.Qualified coach, offering 1:1 development and career coaching helping embed a coaching culture within the organisation.Evaluating different learning methods to allow for a flexible and adaptable ways of learning. Supporting the recruitment process and designing and delivery of assessment centres.Supporting the organisation’s personal development planning process to create a culture of high performance and support change management.Design and facilitation of team away days.

Bolton, United Kingdom

Dealing with all aspects of recruiting employees into the organisation, taking responsibility of the recruitment process from start to finish. This included, identifying vacant posts on the staff establishment, checking financial and union approvals, guiding the manager in terms of advertisement of vacancies and the internal process, liaising and negotiating with recruitment agencies and advertising agencies, collating all application forms and creating shortlisting packs for recruitment managers, arrangement of interviews and correspondence with successful and unsuccessful applicants, coordination and facilitation of assessment centre’s and ensuring that successful applicants receive the necessary information to start employment with Bolton at Home.Responsible for monitoring fixed term and temporary contracts, liaising with managers with regards to extension or ending of contracts. Providing advice to effected employees on job searching and CV writing.Contributed to proposals for a new employee induction program including gaining agreement from senior managers. Responsible for providing monthly recruitment reports on advertising costs, fixed term contracts, agency staff and positions recruited to.Dealing with all recruitment related queries from managers and customers. Responsible for reviewing recruitment process and documents to ensure the best customer service was delivered.

Bolton, United Kingdom

Dealing with customers face to face to complete mandatory job search reviews acting in a professional and ethical manner at all times, seeing up to 60 customers per day.Take customers through the different Jobcentre Plus regimes and ensure that each customer receives the correct service and information from us.Assist customers to identify barriers to work, help them improve their skills to get back into work and keep them updated with relevant information, events and advertised jobs.Dealing with face-to-face customer complaints in a professional manner, identifying the customer’s needs and ensuring the issue is dealt with efficiently. Preparing weekly statistics and target information for weekly office meetings, presenting findings and informing staff members of what needs to be achieved in order for the office to succeed and meet overall targets. Advisor/Customer Service Manager/Performance Team Leader – Temp promotionTo take responsibility of the customer facing floor of the Jobcentre, greeting customers as they attend the office, ensuring an excellent customer service is given at all times and dealing with all queries. Responsible for the health and safety of the front facing staff in the office and acting as a first contact support for them.Diffusing difficult situations involving customers who may be in a distressed state due to certain circumstances, ensuring that as an office we help them to the best of our ability to ensure the well-being of the customer.Carrying out management checks on adviser interviews, ensuring that all targets will be met and ensuring that any issues or problems are raised to assist in improving the office performance. Collating and recording statistical information for district office.

Ilm Level 7 Coaching & Mentoring

Cipd Level 5, Learning & Development

Ilm Level 5, Leadership & Management

Ilm Level 5, Coaching

Cipd Level 3, Certificate In L&D

Cipd Level 5, Hr Management

Activities and Societies: CIPD

Cipd Level 3, Certificate In Hr Practice