Experienced Sales and Operations Manager with more than 20 years in sales, key account and strategic account management and 3 years in operations. I am warm, friendly, meticulous and comfortable working in team or individually to ensure solutions exceeds business goals. I have a strong organisational and time management skills. Communication with all levels of stakeholders is a pleasure. Pursued Diploma in Psychology to further understanding of human behaviours.
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Sales ManagerKärcher Singapore Oct 2023 - PresentSingapore -
Assistant Manager OperationsClean City 1995 Pte Ltd Jan 2019 - Oct 2023Singapore• Handle phone and email enquiries• Recruitment and retention of staff• Managing staff deployment both on site and floaters• Manage pay roll of staff• Conduct training to staff on proper cleaning methods• Monthly ordering of consumables• Compile and submit reports• Maintain service and retain existing clients• Managing clients from different industry• Source for reputable and competent sub-contractors for various sites• Conduct impromptu site cleaning audits, safety at sites• Joint site inspection with clients• Ensure correct use of chemicals and machineries
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Assistant Manager Business DevelopmentMakita Singapore Jan 2017 - Jan 2019Singapore• Handling phone and email enquiries• Conduct training to dealers locally and overseas• Deliver Presentation and demonstration to the end users and dealers.• Achieve monthly budget• Ensure clients machine have it timely serviced• Ensuring dealers timely payment on their outstanding payment• Supervise Delivery and Monitor Sales Figures constantly• Prepare monthly sales forecast report.• Gather competitor’s data and analyze the market trend.• Handling both Dealers and End user clientele • Build strong relationships with both end users and dealers• Participate in exhibitions• Working hand in hand with marketing department on promotions and projects
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Senior Sales ExecutiveNilfisk Advance Pte Ltd Jan 2010 - Jan 2017Singapore• Handling phone and email enquiries• Prepare Quotations• Conduct presentation and demonstration to the customers.• Partner with Logistics Team for monthly stocks replenishment• Ensure service team to go down client’s site for timely servicing • Helping AR Team on customer outstanding payment• Handle Key account management and retention.• Supervise Delivery and Monitor Sales Figures constantly• Prepare sales forecast report.• Gather competitor’s data and analyze the trend.• Ensure post-sales support for all clients.• Coaching the juniors in closing sales and handling of machines.• Helping juniors to achieve their KPIs and Sales Target• Handling both Dealers and End user clientele -
Account ManagerChan Brothers Travel Pte Ltd Jan 2003 - Jan 2010Singapore• Handling phone and email enquiries• Prepare Quotations• Assisting the management to serve the existing clientele accounts and also opening up new account• Meet up client to do presentation• Pre tour briefing before tour departs• Tour leading• Participate in company road show (In House Tour Fair, Natas Fair etc) -
Customer Service ManagerKen Air Tours Pte Ltd Jan 1996 - Jan 2003Singapore• Serving walk-in and phone in customers• Lead tour to various countries• Handling customers’ enquiries and complaints• Mentoring and training junior staff• Planning of staff working schedule
Lionel K Education Details
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Acc Institute Of Human ServicesPsychology
Frequently Asked Questions about Lionel K
What company does Lionel K work for?
Lionel K works for Kärcher Singapore
What is Lionel K's role at the current company?
Lionel K's current role is Sales Manager/Account Manager/ BD.
What schools did Lionel K attend?
Lionel K attended Acc Institute Of Human Services.
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