With a Bachelor of Science in Cybersecurity and Information Assurance from Western Governors University, I've excelled in managing digital risks and protecting information assets. In my current role as a Sales Representative at Ashley Furniture Homestore, I've achieved significant sales growth, recognition as a top performer, and maintained high customer satisfaction rates. In previous positions, such as Customer Service Representative at DMB Insurance Group, I've contributed to efficiency improvements and customer satisfaction enhancements. Moving forward, I aim to further develop my cybersecurity expertise, leverage my sales and customer service experience to drive organizational success, and explore opportunities for professional growth and leadership in the cybersecurity field.
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Cybersecurity StudentWestern Governors University Jan 2024 - PresentUtah, United States● Managed time effectively to meet deadlines and balance multipleresponsibilities.● Communicated ideas clearly and professionally through verbal andwritten channels.● Analyzed problems, thought critically, and developed innovativesolutions.● Collaborated with colleagues to achieve team goals and resolveconflicts constructively.● Adapted to changes in technology, processes, and environments byquickly learning new skills and adjusting strategies. -
Sales RepresentativeAshley Furniture Homestores Jul 2023 - PresentHouston, Texas, United StatesAchieved a 20% increase in sales revenue compared to theprevious year.● Recognized as a top-performing employee, ranking in thetop 10% nationwide.● Received entry into the President's Club for exceptionalperformance.● Maintained a 95% positive feedback rate from customerinteractions.● Achieved a 90% customer satisfaction rating.● Contributed to a 30% reduction in customer complaints bymaintaining a clean and organized sales environment.● Improved team productivity by 15% during peak salesperiods through adaptability to flexible work hours. -
Customer Service RepresentativeDmb Insurance Agency Tx Nov 2021 - Apr 2023Texas, United StatesDocumented customer correspondence in CRM, leading toa 10% increase in efficiency.● Implemented quality control policies, resulting in a 10%enhancement in customer satisfaction.● Provided exemplary service, increasingcustomer retention.● Communicated customer feedback to cross-functionalteams, leading to a 3% improvement in offerings.● Facilitated new hire onboarding, reducing process gaps anderrors by 5%.● Demonstrated product knowledge, resulting in a 10%increase in upselling opportunities.● Successfully resolved disputes, decreasing unresolvedissues by 10%.
Lionel Scott Education Details
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Cyber/Electronic Operations And Warfare
Frequently Asked Questions about Lionel Scott
What company does Lionel Scott work for?
Lionel Scott works for Western Governors University
What is Lionel Scott's role at the current company?
Lionel Scott's current role is IT Support Specialist.
What schools did Lionel Scott attend?
Lionel Scott attended Lone Star College-University Park.
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