Lionel Williams Email & Phone Number

New York, United States

New York, United States

Norwalk, Connecticut, Us

Part of the first line of support for our customers. Whiles oversees Network System monitoring, Alarm Infrastructure monitoring, Security Operation control and monitoring, compliance documentation, and Order Management.

Managed security and technical support to one of the top full-service brokerages located in Staten Island, New York. This allows the end-users to become more efficient in offering a full range of financial products in 51 States and Territories.

Atlanta, Georgia, Us

Assisted one of the most well-known financial companies by helping improve the network infrastructure and endpoint devices. Which increases both productivity and efficiency for end-user daily tasks.Besides technical obligation, contributed with next-day support, building a relationship with the site manager, and trained multiple co-works on the steps needed to complete the assignments.

Letchworth Garden City, Hertfordshire, Gb

My mission was to help provide service desk, preventative and reactive maintenance and repair, infrastructure and asset management and IT disposal assistance to the Charlotte Douglas Airport(No. 2 for business travelers)In addition to providing technical support to the Airport employee, I assisted the network team with endpoint replacements. My troubleshooting experience helped both international and domestic airlines avoid fly delays/$1500 per hour fines.

During my time at Bynex, I assisted and managed technical needs for small to mid-size businesses in the New York and New Jersey areas. This allowed these businesses to outsource their technical needs and refrain from the expenses of having their own IT department.Technical needs ranged from managing user access/permission, being the liaison for new production hardware upgrade for the client, working with 3rd party vendor to troubleshoot/replace equipment.

New York, Ny, Us

During my time at Complex Care Solutions, I provided technical assistance for all SLA healthcare professionals to ensure they are able to deliver high-touch, high-value assessment, and care management services for health plans nationwide. This allowed for successful in-home member engagement and more personalized care plans.Besides assisting the SLA business professional technical needs, I also managed equipment inventory, handled the data transformation whiles making sure we follow HIPAA guidelines and worked with system administrators on implementing and testing new endpoint devices.

Summit, New Jersey, Us

As the Global Support Technician, I was responsible for supporting Hibernia’s business professionals and clients across North America, Europe, and Asia. As a result, this contributes to the company becoming a leading provider of global, high-speed network connectivity solutions.In addition to being the first point of contact with upper management technical issues, I also contributed to server migrations, staging/installations of the new network device's and managing all hands on company wide video conference calls.

Bachelor Of Science (B.S.), Information Technology

Minor, Security Risk And Analysis