Lionel Franco Email & Phone Number

Lawton, OK, US

Fort Sill Oklahoma

• Lead team of developers to create, develop, and manage all public, intranet and SharePoint websites and provide administrative services and help desk/customer support for the Army base of Fort Sill - Fires Center of.
• Work with Microsoft consultant to develop Army Training and Doctrine Command (TRADOC) enterprise level solutions in Azure, debugging system as it relates to WordPress multi-site functionality.
• Develop the first Fort Sill mobile app.
• . Coordinate with FCoE Chief Knowledge Officer to brief and/or provide updates to top level leadership, ensuring management programs across FCoE meet the Commanding General’s guidance
• Consult many other partnering Fort Sill entities to create and modernize solutions for web, print and social media.
• Liaison with Network Enterprise Center (NEC) Service Desk & Server Administrators to assist with providing validation for blocked websites and services.

Lawton, Oklahoma

I created my own company in 2008 to provide freelance websites and graphics to the Lawton, Oklahoma community. The company quickly expanded to service multiple business entities around the world, ranging from travel agencies, counseling services, philharmonics to churches. These business relationships grew, leading me to also become a Tech/Multimedia.

Fort Sill, OK

• Operate and maintain Information Technology (IT) infrastructure within the FCoE.
• Maintain both classroom and staff automation equipment across the FCoE&FS. (Install, configure, troubleshoot, scan and repair personal computer workstations, classroom workstations, thin client workstations, personal.
• Ensure daily operations of all Enterprise Classroom Program (ECP) facilities to include the daily preventive maintenance of classroom equipment and performing upgrades required to both instructor and student computers.
• Act as the Information Assurance Support Officer (IASO)
• Provide Tier I and II help desk support and desktop touch labor for MS Windows systems.
• Input and track to completion Trouble Tickets for all tasks requiring NEC support using the government provided online Remedy application. Required Skills/Experience:

Lawton/Fort Sill Oklahoma

• Operate Fiserv XP2 data processing system leveraging.NET architecture, powered by IBM database/hardware platform
• Created the first comprehensive FSFCU system IT manual describing the job processes for training new employees
• Manage manual system of reporting for all financial account data
• Provide technical support and help desk to Credit Union employees for daily work.
• Run Routine program schedules and backup data systems.
• Assist in PC installation, general maintenance and support.