Lionel Herbert work email
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Lionel Herbert personal email
Defined as an Operations leader with an exceptional and proven track record for sales growth, customer advocacy, team building and culture change through strong interpersonal relationships, I lead and participate in the planning of strategic business initiatives which flows through to the operation via effective practices for change and transformation.With a keen insight in to the key drivers of FMCG / Hospitality efficiencies my business results reflect my ability to deliver sustained profitable growth through building high performance management teams that deliver exceptional customer service and are commercially astute. I believe in supporting and partnering with local community organisations to run a successful business. I have led operations at State / Regional level for multi-site business units and prior to this managed large format retail stores / 5 Star Hotels, with a leadership style that positively influences a large workforce of over 1500 team members. Managing cultural diversity, team building and making decisions aligned to company strategic vision is my niche and defines my leadership style. My recent roles have been Lead Manager Corporate store operations for Metcash, Regional Manager at Coles Supermarkets and State Manager Liquorland (Coles Liquor group)
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Sales ManagerAnzchem Pty LtdSydney, Nsw, Au
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Lead Manager, Corporate SupermarketsMetcash Sep 2015 - Aug 2016Sydney, AustraliaHead of Operations for Corporate supermarkets division at Metcash Australia. -
Regional Manager Supermarket OperationsColes Supermakets 2008 - 2015Sydney And Regional Nsw (Riverina)Led NSW store operations for 16 Coles Supermarkets in Sydney Metro and Regional NSW. Team leadership of 16 Store Managers, 140 department managers and overall 1800 team members Delivered an annual sales turnover of over $500 million. Managed cost controls and introduced efficiencies to maximise profitability and productivity: including labour/remuneration controls and total lossAchievementsDelivered year on year sales growth of over 4.5% for 20 consecutive quarters: this initiative by Coles has been acknowledged as one of the largest corporate turnarounds in the global retail industryIncreased customer service perception from a retail rating of 6.0 to 7.8 inside 5 yearsImproved staff engagement and reduced turnover through implementation of reward/recognition initiativesCoached and developed internal talent to grow into leadership succession Participated on the Transformation and Change team to shift corporate culture to best business practiceProject managed the conversion and launch of new retail concepts across 5 storesMy region had the highest results in business compliance audits and recognised nationally for best practices -
State Manager, Liquorland. Nsw/ActColes Liquor Group 2011 - 2012Sydney, AustraliaProvided leadership to over 12 Area Managers, 210 Store Managers and overall 1200 team membersAppointed to the Liquor Group to head operations, overseeing 210 liquor stores throughout NSW.Grew sales to $400 million, instilling an unrivalled customer service standard and improving the Brand profitability through well planned and executed operational excellence standards.AchievementsTransformed presentation and operating standards of the retail experience, increasing sales from comparative negative sales growth to positive 1.5% Reduced shrinkage statistics from 1.3% to 0.8% through carefully monitored processes and proceduresReduced Lost Time Injuries (LTI) frequency rate from 14 to 8.5Project managed the opening of 9 new-format stores
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Business ManagerColes Liquor Group Sep 2005 - Sep 2008Responsible for the overall retail operations of 13 First Choice Liquor stores in NSW/ACT, delivering $160 million in annual sales turnoverLed 13 Store Managers, 40 department managers and 225 team membersPlanning through to implementation of opening new stores and into continued daily operationsAchievementsRapid growth, leading to the need to lead the opening of a new store every quarter over 2 yearsLed the ACT stores to become number one in Sales for the big box liquor formatIn a challenging labour market in the ACT, created a winning leadership team with a robust internal succession plan involving talent recognition,reward and team development - 5 Store Managers
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Store ManagerOfficeworks 2001 - 2004Parramatta, SydneyManaged the store which had an annual turnover of approximately $14 million Led a team of 6 department managers and 45 team members Assigned additional responsibilities at a Regional level, co-coordinating 13 Superstores as Acting Regional Manager (in absence of Regional Manager)Managed regional recruitment needs including interviewing, selection and training of new ‘Trainee Managers’ Initiated, implemented and ran the State ‘Talent Pool’ concept for identifying and development of first appointment managers Coordinated the Regional ‘Reward and Recognition’ Program for team members in the StateResponsible for the Learning and Development Framework for 55 managers in the regionAchievementsMy store achieved the highest employee satisfaction rate in the Employee Climate SurveyI was nominated by employees as a finalist for the Leadership Passion AwardI was the first Store Manager in the company’s history to score an ‘A’ rating in the Leadership component of the CML Safety Evaluation AuditMy store achieved the 700-day LTI free resultImplemented systems and controls to arrest the huge shrinkage issues in the store, resulting in a 50% reduction in loss -
Beverage ManagerHilton Hotels Worldwide 1991 - 1993Sydney HiltonOverall operational and financial responsibility for the Beverage operations of the Hotel which included all Restaurants, night club, Bars, Banquets and room service.
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Director Food And BeverageMinistry Of Tourism, Iraq 1987 - 1990I was responsible for the overall F&B operations of the famous Al Rasheed Hotel which was the official residence in Iraq for all visiting Heads of State, Senior Diplomats and VVIPs visiting. The Luxury 400 room all suite Hotel had extensive Banquetting and conference facilities, 7 international speciality restaurants, Bars, and a Casino in the premises.
Lionel Herbert Skills
Lionel Herbert Education Details
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Economics -
Business Management -
Travel And Tourism -
Oberoi School Of Hotel ManagementHotel Administration
Frequently Asked Questions about Lionel Herbert
What company does Lionel Herbert work for?
Lionel Herbert works for Anzchem Pty Ltd
What is Lionel Herbert's role at the current company?
Lionel Herbert's current role is Sales Manager.
What is Lionel Herbert's email address?
Lionel Herbert's email address is lh****@****.com.au
What schools did Lionel Herbert attend?
Lionel Herbert attended Madras Christian College, Cornell University, New Delhi Institute Of Management, Oberoi School Of Hotel Management.
What skills is Lionel Herbert known for?
Lionel Herbert has skills like Management, Retail, Inventory Management, Merchandising, Store Management, Food And Beverage, Profit, Team Leadership, Visual Merchandising, Leadership, P&l, Forecasting.
Who are Lionel Herbert's colleagues?
Lionel Herbert's colleagues are Remi Defina-Sperando, Adam Davis, Mick Dosanjh, Allan Ng, Felomino Lapinao, Manpreet Singh, Rosana Wicks.
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