Lionel Martin Email and Phone Number

I have extensive experience in the field of information technology, specializing in system and network administration, hardware and network specialization, and digital sales consulting. Throughout my career, I have worked in diverse industries, including government, education, retail, and customer service.In my role as a System & Network Administrator II at the City of Haines City, I collaborated closely with IT professionals to design, implement, and troubleshoot network infrastructure and connectivity solutions. I took charge of administering user accounts, permissions, and access rights, ensuring the proper implementation of authentication and authorization protocols. Additionally, I was responsible for setting up and maintaining network monitoring and management tools. I also worked closely with vendors and service providers to procure and maintain essential hardware, software, and network equipment.During my tenure as a Hardware & Network Specialist at the Osceola County School District, I oversaw the acquisition, installation, and testing of network hardware. I successfully secured and connected private networks across multiple sites, spanning an interstate corporate WAN. I had the opportunity to identify departmental needs and provide valuable technical recommendations. Furthermore, I offered prompt network debugging and troubleshooting services in response to user-reported faults and malfunctions.At Best Buy, I thrived as an Apple Expert & Geek Squad Agent, achieving remarkable sales performance and delivering exceptional customer service. I earned the prestigious "Million Dollar Writer" designation by generating over $1.3 million in revenue for the company throughout FY22 and FY23. I took pride in training and leading teams of 10+ members, ensuring we met monthly individual, department, and store metrics.My skill set encompasses a wide range of expertise, including network infrastructure design, implementation, and troubleshooting; user account administration and access management; network monitoring and management; hardware acquisition and installation; network security; technical recommendations; sales and customer service; team leadership and training; order management; supply chain logistics; and effective communication.With my extensive experience and diverse skill set, I bring valuable expertise to the fields of information technology, network administration, hardware specialization, sales, and customer service.