Lionetta Oyinsan Email & Phone Number

New York City Metropolitan Area

• Monitor performance and lead the team to achieve key performance indicators (KPIs) and provide excellent service to customers.• Monitor the tickets for SLA/Quality/Aged Profile/MD tickets/Premium Tickets. • Manage performance; provide development plans and conduct appraisals that encourage employee engagement.• Identify opportunities to enhance internal processes that promote best practices and lead to overall performance improvement and organizational efficiency.• Evaluate customer feedback and identify ways to maximize customer satisfaction.• Lead and mentor a team of technical professionals to ensure successful project delivery and client satisfaction.

New York, New York, United States

• Provided technical support for all Department of Education staff and parents. • Ensured that authorized users had the right access to company systems, data, and applications via IAM software. • Updated, tracked, and escalated tickets to appropriate levels/groups for resolution as required. • Developed and maintained client systems, applications, security, and network configurations.•Executed repair and recovery procedures from hardware or software failures

Greater New York City Area

• Responsible for over 3k to $4k dollars when managing and operating cash register for daily transactions• Monitored customer satisfaction levels and developed new methods for increasing positive customer service experience.• Improved quality of service by recommending and identifying new products and services

Greater New York City Area

• Prepared and sent outgoing mail and packages• Checked and compared data for accuracy and completeness• Performed related job duties as required.

Greater New York City Area

•Answered inquiries by clarifying desired information; researching, locating, and providing information.•Managed and resolved customer complaints•Responded to caller general information requests and/or inquiries; refers caller to most qualified area•Tracked calls appropriately; gathered necessary demographic or other pertinent information and entered into database.

Farmington Hills, Mi

• Answered phone calls , responded to emails, labeled and sorted the incoming and out-coming Mail• Basic bookkeeping, filling and clerical duties• Completed Administrative task for Office Manger as well as various staff• Efficiently transferred information into excel spreadsheets for analysis and ensured the data is correct

Cybersecurity (Cysa+), Information Technology And Security

Linux Essentials, Networking Essentials, Networking topology and configuration, OpnSense Firewall, Cybersecurity

Associate'S Degree, Fashion Marketing