Providing tier 1 support at part of a team who are responsible for providing support to The company's customers in everything related to switch fortinet fortigate routers to understand Where the fault is and to pass on to the relevant team Documenting tickets in the internal CRM System and Escalating complex issues to different opening a ticket and of course to see who Checked it before me and to see what was written in the documentation.Keeping the end user posted and… Show more Providing tier 1 support at part of a team who are responsible for providing support to The company's customers in everything related to switch fortinet fortigate routers to understand Where the fault is and to pass on to the relevant team Documenting tickets in the internal CRM System and Escalating complex issues to different opening a ticket and of course to see who Checked it before me and to see what was written in the documentation.Keeping the end user posted and verifying satisfaction when the problem has been solved. Show less

Remote support, handling of hardware faults, including replacing parts, diagnosing a slow computer, heating up, controlling team viewer/anydesk, formatting computers, installing Windows, installing drivers