As owner and manager I've had many hats: • HR administration, scheduling, payroll• Hiring & Interviewing• Building training system & training new employees• Organizing team events• Operations management: checklist creation, recipe management• Design / Brand language: creating the atmosphere with handmade signs• Space design, involved in planning the opening of the restaurant• Front of house management & customer care• Food preparation• Content creation for online presence: social media (basic reels), website content

• Managing a team of external contractors in the review and translation process of content used in SEM campaigns.• Recruiting and training new external contractors.• Performing quality assessments and providing ongoing feedback to ensure high quality standards.• Evaluating and improving existing review processes, as well as implementing new processes.• Handling the processing and optimization of the ready data and integrating it into the database.

• Created support procedures aimed at improving customer experience.• Reported to management regularly about issues and mitigation strategy. • Translated content and assisted in website design.• Conducted market research with the aim of expanding to new regions.• Skills developed: Mediation between customers and suppliers; Effective Communication; Reporting.

• Editor of the organization's annual impact report.• Skills developed: Data analysis; Editing; Reporting.

• Reported on university events, wrote for the international section of the magazine.• Skills developed: Journalistic and creative writing; Editing; Interviewing.