Philip Li work email
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Philip Li personal email
Currently a Customer Success Manager at Atlassian, the leading software company that powers teams to create, collaborate, and deliver great products. With over 12 years of experience in B2B SaaS customer success, I help clients optimize their workflows, improve their collaboration, and achieve their business goals with Atlassian's suite of products.Previously, I was a Senior Customer Success Manager at Gem, an all-in-one recruiting platform that integrates with LinkedIn, Gmail, Outlook, and your applicant tracking system. I also spent several years working in Success and Support at LinkedIn, partnering with world-class recruiting teams across various industries and sizes, from SMB to Enterprise to Global Accounts.My core competencies include managing account relationships, retention, customer education, data analysis, product expertise, and strategic planning. I value relationships, integrity, empathy, self-awareness, growth mindset, and balance. My mission is to empower my clients to achieve their goals and deliver exceptional outcomes with the best tools and practices in the market. #alwaysbelearning
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Enterprise Customer Success ManagerAtlassian Feb 2024 - PresentSydney, Nsw, Au -
TravelCareer Break Jul 2023 - Feb 2024🇵🇷 🇳🇱 🇷🇴 🇬🇷 🇹🇷 🇯🇵 🇨🇳 🇹🇼 🇯🇵 🇹🇭 🇰🇷
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Senior Customer Success ManagerGem Oct 2021 - Jul 2023San Francisco, California, UsGem is an all-in-one recruiting platform that integrates with LinkedIn, Gmail, Outlook, and your applicant tracking system. It enables world-class recruiting teams to find, engage, and nurture top talent.Recruiters use Gem to build lists of people to reach out to, find email, and automate followups. Gem saves time, doubles response rate, and gives visibility into what’s working.Teams use Gem to collaborate on candidates, discover best practices, and never reach out to the same person twice. Managers unlock visibility into their team’s pipeline because every touchpoint is automatically tracked. And everything syncs to your applicant tracking system with best-in-class data integrity. -
Customer Success Manager IiDocusign Sep 2020 - Oct 2021San Francisco, Ca, UsDocuSign helps organizations connect and automate how they prepare, sign, act-on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature—the world’s #1 way to sign electronically on practically any device, from almost anywhere, at any time.Today, more than half a million customers and hundreds of millions of users in over 180 countries use DocuSign to accelerate the process of doing business and to simplify people's lives. -
Enterprise Customer Success ManagerLinkedin Aug 2018 - Aug 2020Sunnyvale, Ca, UsEmpowering recruitment teams to optimize how they incorporate LinkedIn Talent Solutions into their hiring strategy. This entails analytical territory planning, empathy, curiosity and discovery, customer education, leveraging data and insights, and product expertisePartner with sales reps (4) to manage book of enterprise accounts, focused around renewal/retention, identifying upsell and growth opportunities, mitigating churn risk, and implementation of new product rollouts and strategic initiatives; #1 team in revenue generation (130% of media target) for FY'20Serve on panel for LinkedIn's monthly global onboarding bootcamp for new hires, sharing best practices and success stories around partnership between Sales and Customer SuccessKey skills: - Strategic Planning & Analysis- Client Engagement & Coaching- Product Training and Expertise- Cross-Functional collaboration (Sales, Marketing, Engineering, Product)- Project Management & Process Implementation- Industry Research -
Strategic Support Partner - Global AccountsLinkedin Oct 2015 - Aug 2018Sunnyvale, Ca, UsLinkedIn's Global Accounts team supports our largest and most complex clients. As a Global Accounts Partner, I am committed to delivering exceptional customer experiences by being an engagement champion and relationship advocate, focused on improving the professional lives of LinkedIn’s customers, partners, and team members.By collaborating with cross-functional teams (sales, engineering, product, marketing, analytics) across all of our global regions, I provide timely white-glove service and technical expertise to ensure customer satisfaction and continued success for LinkedIn's largest accounts.
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Enterprise Services SpecialistLinkedin Oct 2014 - Oct 2015Sunnyvale, Ca, Us• Responsible for answering all product and technical questions while further driving engagement with the LinkedIn Recruiter product• Supported a team of Relationship Managers and Sales Executives by serving as the knowledge base point of contact for LinkedIn Corporate Solutions accounts• Managed and resolved internal and external escalations related to purchased product, product functionality, and user experience
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Customer Success Manager - Banking & ResearchThomson Reuters Oct 2012 - Sep 2014Toronto, On, CaPerformed virtual and on-site training for clients on the Thomson financial platforms, building deep relationships and understanding clients’ workflow to deliver campaigns for migrations and to identify up-sell opportunities -
Client Training AssociateThomson Reuters Jul 2010 - Sep 2012Toronto, On, CaProduct trainer specializing in the ThomsonONE.com Investment Banking platform, and promoting wide range of training resources via onDemand modules, videos, and online classroom sessions for our clients
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Information Systems InternAmerican Council On Education Jun 2008 - Aug 2008Washington, Dc - District Of Columbia, Us• Constructed a documentation standard, common toolset and process methodology for all ACE Information Technology documentation• Performed company-wide inventory audit and conversion of over 150 PCs to execute a client technology refresh project that led to 10% increase in operations efficiency -
Operations Management InternMorgan Stanley Mar 2008 - May 2008New York, Ny, Us• Examined daily broker-client activities in the Global Wealth Management division to make recommendations regarding overall business operations• Suggested the implementation of Microsoft SharePoint and IBM LotusQuickr to help facilitate the communication of Margin Interest Rate Exceptions (MIRE) between broker-clients -
Research AssistantGoizueta Business School Aug 2007 - May 2008Atlanta, Ga, Us• Assisted Professor Demerjian in accounting project that suggested the presence of covenants with ratios informative of credit risk based on borrower or contract characteristics• Analyzed and inputted extensive accounting data using Microsoft Excel and performed regression analyses to identify relationships between borrower characteristics and covenants
Philip Li Skills
Philip Li Education Details
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Emory UniversityInformation Systems & Operations Management
Frequently Asked Questions about Philip Li
What company does Philip Li work for?
Philip Li works for Atlassian
What is Philip Li's role at the current company?
Philip Li's current role is Success @ Atlassian.
What is Philip Li's email address?
Philip Li's email address is ph****@****ion.com
What schools did Philip Li attend?
Philip Li attended Emory University.
What skills is Philip Li known for?
Philip Li has skills like Presentation Skills, Customer Education, Consulting, Social Media, Strategic Partnerships, Renewals, Salesforce.com, Renewal Retention, Account Management, Sales, Customer Retention, Software As A Service.
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