Led oversight of seven diverse Business Units spanning multiple industries. Coordinated with hiring managers and delivery heads to resolve recruitment blockers and contributed to budgeted and actual headcount. Orchestrated client visits and regular calls to foster strong client relationships and address concerns.Directed the implementing of a comprehensive Buddy Program across Business Units, including training sessions and post-program evaluations. Delivered personalized induction for senior leadership, including orientation and feedback surveys to new joiners for process development.Monitored Key Result Area (KRA), competencies mapping and tracked performance metrics through ZOHO, including appraisal timelines. Swiftly and amicably addressed employee relations issues, managing grievances, PIPs, terminations, project closure, and compliance matters to ensure equitable resolutions. Scheduled and conducted various training sessions, policy refreshers, and workshops covering technical, soft skills, and non-technical topics, aligning with organizational needs. Conducted comprehensive employee surveys and engagement surveys using tools like SurveyMonkey, MS Teams and Microsoft 365 to analyze the effectiveness of our HR strategies and programs. Ensured the gathering of valuable feedback regularly to drive continuous improvement and enhance employee satisfaction, and employee engagement and implement cultural best practices.Conducted skip-level meetings and focus group discussions to gather feedback and understand the pulse on the floor. Managed exit interviews to facilitate smooth off-boarding procedures, leveraging feedback to enhance internal retention strategies and analyzing attrition trends for retention and succession planning. Conducted performance reviews, determined suitability for counselling or terminating employment due to underperformance, and implemented continuous improvement initiatives based on survey feedback.

Led oversight of diverse Business Units.Designed and executed employee engagement programs, recognized employee achievements and managed conflict resolution to maintain a positive work environment.Acted as a liaison for business policy changes, facilitated leadership invitations to internal events, and collaborated closely with business teams to enhance workplace relationships, boosting productivity and retention.Optimized onboarding processes to ensure seamless integration for new joiners, and oversaw exit interviews to facilitate smooth off-boarding procedures. Conducted attrition analysis and leveraged feedback to improve retention strategies.Identified challenges, devised effective solutions, and addressed employee grievances promptly and professionally.Demonstrated innovation and commitment to process improvement by leading the implementation of new HR practices and reviewing existing ones. Ensured compliance with internal policies and external regulations.Supported HR-led learning and development initiatives, conducted skip-level meetings, and provided coaching for enhanced performance and productivity. Actively solicited feedback on training programs.Distributed employee engagement surveys, conducted skip-level meetings to identify improvement areas, and created HR reports to inform strategic decision-making.Conducted surveys using tools such as Google Forms and Microsoft 365 to gather feedback on the work environment, peer relations, and employee engagement.Created and disseminated awareness materials via the company dashboard, ensuring employees were informed about policies and programs.

Collaborated with multiple branches to provide HR support, ensuring alignment with business objectives.Managed attendance, leave, overtime, airfare reimbursement, penalties, and related tasks for 35+ clients, meeting SLAs and maintaining transaction quality.Facilitated smooth onboarding experiences, effectively communicating company policies and fostering a positive culture from day one.Swiftly addressed and resolved employee relations issues, and managed grievances, PIPs, terminations, warnings, and conflicts, ensuring equitable resolutions and compliance.Forged strong partnerships with business teams and employees, enhancing workplace dynamics, productivity, and retention.Demonstrated innovation by implementing new HR practices and reviewing existing ones, enhancing efficiency and effectiveness.Collaborated with L&D teams to support HR-led initiatives, actively soliciting feedback on training programs to ensure relevance and impact.Designed and distributed employee engagement surveys, analyzed results to identify improvement areas and executed initiatives according to engagement calendars.Managed communication of relieving, HR, warning, and termination notices, overseeing exit interviews and ensuring smooth off-boarding procedures.

Collaborated with 22+ branches and various departments to provide comprehensive HR support, fostering positive workplace relationships to enhance productivity and retention.Conducted screening via phone and in-person meetings, managed the issuance of confidential HR letters and ensured seamless onboarding experiences for new hires.Managed attendance records, including overtime, penalties, and referral bonuses, maintaining accurate and up-to-date employee records.Innovated and implemented employee engagement initiatives according to the engagement calendar, recognizing employee achievements and providing coaching for improved performance and productivity.Swiftly addressed employee relations issues, managing grievances, PIPs, terminations, warnings, conflicts, and compliance matters to ensure equitable resolutions.Conducted surveys using tools such as Google Forms to gather feedback on the work culture, peer relations, and employee engagement.Proactively introduced new HR practices, reviewed existing ones, and supported HR-led learning and development initiatives in collaboration with the L&D team, actively soliciting feedback to improve training programs.Distributed employee engagement surveys, analyzed results to identify areas for improvement, and generated comprehensive HR reports to support data-driven HR strategies.Oversaw exit interviews to facilitate seamless offboarding procedures, leveraging feedback to enhance internal retention and improve HR processes.

Project Title - Job Fair in different cities by GenpactThe Job Fair conducted by Genpact had a very fruitful result which was appreciated bythe candidates.

Project Title - Training & Development in Tata PowerAnalysisIndividual development planAnalyzed the payroll system of cab driver’s of the organizationAnalyzed the cost of different sites of organization