Working as a professional for the backend operation for SBI Card where my profile allows me to work on different aspects of financial services. I work with team for day to day co-ordination and providing management reports to ensure the delivery of the required results is taken into control and delivered as required. I champion my profile in SBI cards with my strong work and determination to excel the routine delivery with an amazing TATWorking on various projects to streamline and strengthen the process of operational services.

• Managing Personal Loan Risk X Portfolio with 35 agents and with Team Leaders• Have always Overachieved the collection Targets• Doing hygiene check on Receipt cut• Arranging Call listening session to check the call quality • Responsible for Marking the Lien and debiting the customer’s account for complete North Zone.• Publishing the MIS for Pan India Nos daily.• Maintaining the Codes MIS for daily basis & publishing to check the stock and quality of calls

• Effective Channel Management by identifying, setting up and managing new network of agencies;• Have always Overachieved Collections target month on month• Effectively set-up several alternate channels to sustain growth-rate and create entry barriers for competitors;• Have worked towards improving efficiency and cutting costs;• Managing a team of 60-70 collection executives through 6-7 team leaders.• Handled North Non Metro in recovery portfolio.• Setting New agencies in all the non-metros for field.• Uploading bills for all agencies and clearing that for further processing;• Setting Target for all the agents and team leaders according to the Region.• Taking Reviews on daily basis on the agents Remarks;• Responsible for making detailed MIS on calling tracker, daily collection MIS;

• Calling in Collection (Credit Cards) & agency handling for two centers of North zone. I got a Promotion in March 2007 and my band has been changed from 9’B’ to 9’A’. Side by side handling team for ‘x’ dpd. • Have always Overachieved Collections target month on month.• Responsible for maintaining detailed MIS • Lead my team effectively in maintaining relationship with key accounts;• Develop staff through training and keep morale and motivation high;• Used to conduct trainings for all the executives;• Used to attend the customer queries and try and resolve them;• Used to conduct motivational sessions and team building games for the agents;• Used to maintain daily agents reports;• Used to take care of the disbursal of the Loan application. handling disbursal process for standard chartered DST;• Responsible for overall underwriting of personal loan cases and ensuring that all pre disbursal checks have taken place;• Responsible for maintaining detailed MIS pertaining to different disbursal trackers;• Had to manage a team of 50 sales executives for Disbursal of Personal Loan;• Had to manage another team of 15 tele sales executive who used to sell personal loan.• The telesales had to generate leads by rigorous calling on the database, the executives in return had to convert the leads into sales;• Used to maintain a thorough MIS of all sourced and closed sales figures;• Maintaining MIS for all the sourced customers and also made a comprehensive recruitment file.