Drew Lipold 2 Email & Phone Number

Pittsburgh, Pennsylvania, United States

I am a Lead Draftsman at Allegheny Millwork. We specialize in Drafting, Fabricating and Installing Millwork Products in the Custom Architectural Millwork Industry. We have worked on projects such as Hotels, Casinos, Resorts and Restaurants.

Pittsburgh, Pennsylvania, United States

-Documented and Resolved current issues and trends affecting the fleet, ensuring up to a 97% mission success rate.-Supported scaling efforts helping to grow our fleet of robots from 200 locations to 500 locations in a period of 3 months.-Assisted in training Level 1 technicians with the goal of defining our ticket escalation process from Level 1 to Level 2. This enabled the Level 1 position to be outsourced to a 3rd party in under 2 months.-Investigated issues with failed data delivery, increasing the amount of data delivered to the customer of up to 5% between missions.-Performed tests for prototype software for operations use. This led to a reorganization of operations going from Manage-by-Rule to Manage-by-Exception, decreasing open case time by 19%.-Assisted the Product Management team in gathering data on the impact of in-store customers when a robot would become stuck which led to the discovery that on average our robots would be stuck upwards of 15 minutes, causing 56% of negative interactions with in-store customers. Recommended target KPI of 10 to resolve stuck cases which led to a 33% reduction in negative customer interactions.

Greater Pittsburgh Area

-Presented data driven feedback to Engineers on current vehicle errors.-Supported fleet scaling efforts across 2 cities, going from 20 prototype autonomous vehicles to 200 production ready autonomous vehicles-Created and maintained tickets for vehicle sensor calibration.-Gathered sensor calibration Logs for self-driving vehicles.-Processed calibration logs through our quality assurance process. Ensuring all sensors performed to the highest quality.-Utilized logistical data to better schedule vehicle calibration. On average adding an extra 5 days of uptime per vehicle during a 30 day period.-Helped develop new calibration techniques to shorten the calibration process. decreasing calibration time from 3 days to 5 hours.

Greater Pittsburgh Area

-Led a team of full-time Industrial Designers and Design Interns.-Performed market research by analyzing current trends and conducting focus groups to design better user-focused products.-Worked with licensors to incorporate their IPs into our product. Bringing IPs such as Nickelodeon and Ford into our Product Portfolio.-Prepared products for consumer product safety testing. Making changes to any products that did not meet these standards. -Optimized our design and print standards reducing our printing times by 30%-Presented our kiosk system to potential retail customers at trade shows such as Toy Fair New York. -Generating new business opportunities like Toys R Us.-Created roadmaps to plan out multiple successful product launches with strict deadlines.

Pittsburgh

As an Industrial Design Major, I studied how to design user focused products using the design process. This includes conceptualizing new products, researching trends , gathering data, creating prototypes, and working with manufacturers to produce the final product. Industrial Designers are always trying to develop innovative products that propose a solution to a problem with data driven results. I practice this philosophy in every product I help develop.

Greater Pittsburgh Area

At Qdoba I was responsible for a number jobs around the restaurant. As the only dual Certified non manager employee, I was often tasked with doing multiple jobs at once, and filling in for anyone if something should happen.