Automation Engineer
As a Data Scientist for the Smart CSR Allocation project, led a Predictive Analytics initiative to streamline customer request handling. Implemented a ticketing system for rapid SMS and portal response. Automated engineer selection based on availability and performance history, leveraging ML models. My role involved leading communication across three teams (SharePoint, RPA, AI/ML) and designed APIs in CDS. Executed various ML analyses using Python, developed purpose-built APIs, and automated processes, achieving efficient and data-driven solutions.