Service Delivery Manager
Current• Leading a team to meet its quarterly KPI targets (such as Customer Experience, NPS, Resolution Time etc)• Ensuring my team’s performance adheres to Geo leadership’s & Stakeholders’ vision.• Providing Account centric support to B2B accounts in Europe, Middle East & Africa to ensure customer retention.• Implementing efficient working methodology for effective cross-team management and higher productivity.• Managing critical escalations of my team, thereby maximizing customer satisfaction.• Collaborating with Vendors, Engineering groups and Customers in finding fixes for new issues.