Lipta Mutai Email & Phone Number

Nairobi County, Kenya

237 Apartments Champion _ I champion a 2.3B project since April 2023 , handling the following responsibilities on the project;• Order bookings for the project• Generating sales revenue• Adherence to budgeted timelines for sales• Sales collections• Responsiveness to customer queries and issues• Generation of leads through calls, references etc • Establish, develop, and maintain positive business and customer relationships• To proactively contact potential customers to promote the project• Achieve agreed-upon sales targets and outcomes within the schedule• To promptly respond to sales enquires to maximize sales conversions

Nairobi County, Kenya

• Project Lead sales for Cascadia Apartment • Training external Agents • Maintaining proper communication with new and existing buyers, updating them on information regarding, new initiatives, prices, and new product listing.• Sharing monthly payment schedules with clients to guide on timelines and installment amounts. • Promoting property through marketing initiatives and maintaining Social media presence• Sending default messages to clients lagging in payment.• Carrying out market research to come up with marketing initiatives for the project.• Organizing open days, activations, and sales presentations for potential clients. • Managing and following up installment payments from existing buyers. • Assist and guide clients in the listings by Centum Real Estate.• Research and advise clients to determine their power and capital depending on their income.• Connect clients with other needed professionals who offer real estate-related services e.g. Bank Financiers

Nairobi, Kenya

• Managing the entire sales cycle from finding a client to securing a deal.• In regular contact with clients to understand and meet their needs. • Develop new opportunities through networking and turn them into long–term partnerships. • Resolve Customers' issues to their satisfaction. • Raise purchase orders and follow up their payment. • Prepare and deliver new sales presentations to new and existing customers • Oversee general administration for Centum Real estate show houses. • Contributing to the achievement of allocated Annual sales targets for the Company by proactively engaging in sales activities.

Nairobi County, Kenya

• Develop and maintain positive business and customer relationships.• Increasing sales by establishing contact and developing relationships with prospects and converting them to buyers.• Preparing letters of offer for respective clients and ensuring they are signed by clients and witnessed by lawyers for both parties.• Set up new meetings with potential clients.• Preparing and delivering appropriate presentations on Centum Re products. • Participate on behalf of the company in the exhibition.• Responsible for coordinating and carrying out activation in the mall during the weekends

Nairobi County, Kenya

• Handling of Special Services Request (SSR) and other service information (OSI) such as group visits, and event coordination. • Engaging guests using the set communication tools that is phone, email, app and internet. • Redirecting queries to relevant sections/ service providers.• Collecting complaints and complements from tenants through walkabouts and make resolves. • Directing all direct customers queries and request promptly to relevant service providers. • Providing leasing support at the Two Rivers Leasing desk.• Marketing of Two Rivers Lifestyle Centre Service. • Enroll guests into the Two Rivers App and Gifting program.• Service recovery through adequately following up on complaints and queries raised by guests and tenants within the mall.• Uploading all tenant marketing requests onto digital way finders and ensure content is relevant and updated.• Liaising with Two Rivers Lifestyle Centre security team by communicating any customer security concerns. • Provide support during Two Rivers promotions and events. • Provide support to Two Rivers tenants participating as merchants in the gifts card program. • Selling Two Rivers Gift cards at the information desk.

Nairobi County, Kenya

• Maintaining and updating filing, inventory, and database systems, either manually or using a computer. • Photocopying and scanning documents • Leads generation. Generated 20 leads daily.• Headed administration department. Led a team of 4 people.• Completing work schedules, manage calendars, and arrange appointments • To deliver office messages Inventory and order materials, supplies, and services. • Welcoming and directing potential clients to relevant departments. • Updating social media accounts for the company these saw us grow the social media followers by 9,000. • Responsible for coordinating incoming and outgoing mail. • Responsible for preparing general correspondences. • In charge of coordinating conference room and bookings and appointments