Joining Metro Market Group in 2019, I invested in our vision and embarked on a journey of transformation. As Vice President and COO, I've led our expansion from one store to a thriving chain of four, with plans for ten by 2030. Focused on strategic planning and innovation, we've optimized operations, enhanced customer experiences, and embraced technology to stay ahead in a competitive market. Excited for the future, I'm committed to driving Metro Market Group success and delivering quality and convenience to communities we serve.

www.kapakuweb.com

As COO at Falcon powered by Posta Online, I fueled the expansion of this shipping courier from Kosovo into Albania and North Macedonia. Spearheading operational strategies, I optimized processes, cut costs, and enhanced customer satisfaction.Leading with innovative processes, I facilitated scalable growth and operational efficiency. By harnessing emerging technologies and strategic partnerships, we positioned Falcon powered by Posta Online as a leader in the region's shipping and logistics industry

At Elysium Call Center, we revolutionized the customer service landscape with our unwavering commitment to excellence and innovation. Leveraging state-of-the-art technology and a highly skilled team, we provided unparalleled support to our clients, ensuring seamless communication and outstanding customer experiences. Our tailored solutions empowered businesses to optimize their operations, enhance customer satisfaction, and drive growth. From handling inbound inquiries with precision to executing outbound campaigns with finesse, we delivered results that exceeded expectations. Our dedication to continuous improvement and client success propelled Elysium Call Center to the forefront of the industry, earning us a reputation for reliability, efficiency, and excellence.