- Developed and maintained entry forms for website data, ensuring accuracy and efficiency in data collection.- Conducted price checks and market research to inform pricing strategies and decision-making processes.- Generated detailed reports using Excel and Google Sheets, analysing data trends and providing actionable insights.- Collaborated with cross-functional teams to identify data needs and develop solutions to improve processes.- Assisted in the implementation of data management systems and procedures to streamline workflows.- Provided comprehensive administrative support to Production and Sales team.

- Coordinated, managed, and motivated team members to ensure productivity and team harmony.- Conducted check-in/out, processed reservations, and managed reviews.- Oversaw reservations, handled overbookings, and provided alternative options when necessary.- Managed employee schedules.- Managed mailbox.- Handled open accounts, invoices and payment receipts.- Provided quick, effective solutions to guest and colleague requests, complaints, and concerns.- Maintained the Front Office space, ensuring cleanliness and functionality.- Managed maintenance requests.

- Led end-to-end recruitment.- Managed mailbox.- Oversaw hotel operations, optimizing resource allocation and workflow management for maximum efficiency and productivity.- Managed financial processes, including invoices, bank reconciliation and accounting.- Handled reservations, check-ins/outs, phone and chat communications.- Organized company events, coordinating logistics, managing all aspects from planning to execution.- Proactively addressed customer reviews and complaints, implementing effective resolution strategies to maintain high satisfaction levels.- Implemented quality control measures.- Delivered exceptional customer service, fostering positive relationships and ensuring client satisfaction.- Oversaw building maintenance, security, cleaning and supplies.

- Managed payroll, monitored employee hours, and handled all documents of more than 100 employees.- Led end-to-end recruitment and managed the candidates database.- Managed onboarding and offboarding processes.- Created and organized the company's resume bank, optimizing candidate storage and retrieval.- Provided excellent customer service and supported after-sales operations to enhance client satisfaction.- Oversaw building maintenance, security, cleaning and supplies.- Organized company events and trips, managing all aspects from planning to execution.- Assisted with accounting tasks and tax support.