Provide comprehensive operational support for trading desks across Americas, Europe, and Asia markets, while managing onboarding for new clients and products.

Managed relationships with high-net-worth clients, ensuring accuracy and compliance in daily banking operations for accounts exceeding $600M in AUM.Primary point of contact for all accounts related inquiries. Processing wire transfers, account transfers, invoicing, account updates, adhoc reporting, online access setup and troubleshooting.

Delivered custody operations support, including trade settlement, reconciliation, and corporate action management. • Processed over 100 account transfer requests per month, collaborating with custodians and counterparties to ensure timely settlements. • Simplified the department’s trade error reporting process by implementing an Excel-based system, reducing input errors by 100%. • Monitored and resolved trade breaks for equity, fixed income, and global assets, maintaining a 98% settlement rate. • Played a key role in the department’s system conversion to SEI Wealth Platform, drafting test scripts and reporting results to senior management. • Prepared and submitted quarterly SOX reports, ensuring compliance with internal control requirements.

• Managed approximately 30 Investment Managers with more than 450 global custody accounts by partnering with client service teams to establish and maintain relationships with operations & middle office contacts at clients.• Investigated and/or confirmed 60 to 80 enquiries daily regarding trade activities, cash and settlement instructions, account balances, and Corporate Action postings for global and domestic markets.• Communicated with various internal teams such as Settlements, Asset Servicing, Trade and Cash processing to ensure instructions are received and processed properly in various global markets and depositories.• Monitored various internal reports and work flow queues daily to prevent and/or resolve fails due to insufficient holdings, overdraft accounts and unprocessed trades.

Reviewed new account paperwork for accuracy, completeness and suitability.Setting up new accounts and account modifications using APL Checkfree systemEnsured the timely and accurate processing of all request received via e-mail and fax within a set service level agreement between Citi and the Client Federated.Manage 20+ Sponsor Programs; including sponsors such as Linsco Private Ledger, Wachovia / Wells Fargo, Prudential and others.Preparation and delivery of ADV and ERISA documentsAchieved a .0014% error percentage of approximately 70,000 items processed up to date.

Cash management Payment Workflow Processing, credit request, interest payment frequency, check request.Review and completion of cash breaks, investigating and resolving discrepanciesInvestigated and processed fraud cases involving ATM claims, ATM/Check cardsProcessed chargebacks; including adjusting entries to customer accounts and banks suspense accountsParticipated in the development and enhancement of procedure manuals

Executed settlement and account administration functions and worked as middle person between clients and banks to ensure effective deposits and withdrawals from/to trading accountsManaged customer funds, opened and closed accounts, as well as incoming and outgoing transfers (USD and various currencies) and ensured that back office systems were up to date with the latest client informationReconciled bank and investment accounts against general ledger and resolved bank disputesManaged the register of incoming checks and cash and executed proper booking of all transactions utilizing Quick Books and an internal accounting systemAssisted in administration of compliance functions to ensure company policies and standards were met and the company’s Standards of Conduct complied with the rules and regulations of regulatory agencies NFA and CFTCRegularly assisted external auditors of National Futures Association with audits and updated and distributed regulatory and Anti-Money laundering materials

Analyze outgoing wire transfers; execute transfer and post entries in banking systemReceive and deliver securities free of payment via DTC and the FEDEnd of day cash reconciliationInstructed Global Trades free of payment in corresponding global marketsConfirm trades with clients, settle trades, resolve trade and settlement discrepanciesInput confirmed trades into SEI system