• Handled contracts and performed credit checks for customers using Siebel in accordance with company policies.• Engage in highly personalised consultations with customers to explore how technology solutions can enhance their way of life.• Tailor home/business technology solutions to meet individual customer needs across multiple solution sets.• Build return business through creating and managing customer relationships.• Deliver exceptional customer service and exceed expectations.• Provide assistant and translation to customers and consultants in mandarin.• Drive personal professional development based on regular feedback, coaching and training sessions.• Additional Responsibility: Samsung Representative – Encourage colleagues to complete their monthly training, keeping up to date with the latest Samsung products and promoting customers to purchase Samsung products.

• Adapted to changing customer volume levels with a sense of urgency whilst consistently upselling products toincrease sales.• Practiced effective team and leadership skills through supervising a team of 8 kitchen and wait staff.• Demonstrated effective time management and organisational skills managing 16 tables within shifts.• Ensured quality customer satisfaction and team work through expert resolution of conflicts, issues and concerns.• Directed and trained approximately 32 staff members to maximise productivity and provide services that reflectcompany standards.• Assisted other customer service representatives and kitchen staff when needed by learning all work stations.

• Provided high standard of professional communication and customer service to all customers.• Developed an eye for detail by ensuring items are stocked and replenished within their respective sections.• Developed strong adaptable skills by accepting and working with different job requirements, brands andlocations.