Selected by EVP Operations to lead Accelerated Rental Growth project; key corporate initiative business segment. Cross enterprise effort impacting Rental, General Line, Agriculture, Power Systems and Service. • Developed GAP Analysis based on the life cycle of a rental. Conducted working sessions with multi-functional teams to identify and size gaps based on business impact. • Project scope encompassed: accounting, credit enhancements including credit card tokenization, equipment movement mobile app and inventory bar coding, CAT Rental Store integration, service prioritization, Power BI rental dashboard, rental quoting tool and streamlined rental cart functionality. • Initiated monthly project updates with 8 – 12 stakeholders and provided quarterly steering committee updates including milestones for executive leadership. • Managed vendor deliverables via virtual team “stand ups” to drive quality deliverables. • Led Lasernet Forms project as part of a larger D365 F&O Cloud implementation. Collaborated with business owners to define requirements and design specifications for 28 forms including invoices, quotes, contracts and shipping related documents. • Guided internal and consultant teams through development, testing and secured business owner signoff for asuccessful “Go-live”. • Identified root cause and engaged key resources to solve complex performance issue. • Led Commission project, working with developers and business partners to create a custom commission calculation system for 80+ monthly incentive programs. • Defined requirements, researched data sources, and performed code walkthroughs to insure accurate understanding of commission data, program design and results. • Collaborated with business partners to develop extensive test condition matrices. • Converted Commission project on time with few post-conversion issues.

Manage horse boarding facility providing quality care for 8 horses.

Created small business that specializes in spirited apparel for horse lovers. • Designed/implemented financial system to track sales, inventory, and taxes.

• Developed funding proposal for Smart Purchasing Project at Northwest Airlines. Included project scope, requirements definition, solution concept, budget, cost/benefit analysis and stakeholder sign-off. Estimated NPV $46M over 10 years. • Evaluated vendor software solutions for Smart Purchasing Project. • Managed the final business transition to recognize revenue, commission expense, and balance the unearned revenue account using the Passenger Revenue Accounting (PRA) system at Northwest Airlines, $70M+ project.

• Led Finance, Human Resources and Administrative systems application development teams consisting of 100+ IT professionals with a $10M annual budget. • Included development portfolio of 12+ projects with a $5.5M annual budget and a systems enhancement annual budget of $4.5M. • Achieved portfolio results of 90% project milestones on-time, 5% under budget, while meeting key business requirements. • Managed $0.5M in offshore development. • Developed partnerships with internal clients to generate process improvement and systems development work. • Created 4 business cases involving requirements definition, cost estimates and ROI calculations including an integrated Human Resource system.

Responsible for software enhancements and support of PRA software functions including: passenger ticket sales, sales audit, incentive commission payments, earned passenger revenue, interline settlement, and passenger refunds. • Led $3.8M development project to provide complete net revenue information. Successfully implemented all key deliverables. Served as functional expert. • Coordinated electronic ticketing applications development effort through conceptual design, requirements definition and initial funding request. Required interaction with several external entities and 8+ application areas. • Mentored new manager including staffing, budgeting, vendor negotiation, and customer relationship management. • Participated on IT Transformation Organization Team. Involved in decisions regarding management style, centers of excellence and span of control guidelines. • Acted as liaison to Andersen Consulting’s PRA Solutions.