• Project Management & Reporting: Managed company-wide pipeline and created detailed reports in Excel for executive review. Demonstrated strong analytical skills by interpreting data to drive business decisions.• Systems Administration: Administered and maintained company software (Encompass), including troubleshooting, user management, and document creation. Applied these skills to ensure system reliability and compliance.• Compliance & Quality Assurance: Conducted final Quality Assurance reviews, ensuring adherence to compliance standards and regulations. Achieved a track record of 100% accuracy with no buy-back loans, reflecting a commitment to precision and quality.• Training & Development: Trained staff on new procedures and technologies, and developed process flows to improve operational efficiency. Adapted training methodologies to accommodate various learning styles.• Collaboration & Communication: Worked closely with the company owner to develop business strategies, demonstrating strong interpersonal and communication skills. Managed relationships with third-party accounts, ensuring compliance with industry standards.• Technology Adoption: Embraced new technologies and sought additional certifications (e.g., Salesforce) to stay current with industry advancements. Proven ability to quickly learn and implement new systems.