Lisa Albice Email & Phone Number

Port Charlotte, Fl, Us

St Petersburg, Florida, United States

Project management. Staff support training. Deposit customer check payments for multiple entities. Run reports for management. Conduct research to aid in investigating payment discrepancies. Respond to customer inquiries. Monitor multiple bank accounts. Maintain master spreadsheet of check deposits. Assist with payment processing and process documentation. Navigate multiple technologies including Intacct, QuickBooks, SalesForce, and YayPay.

St Petersburg, Florida, United States

Deposit customer check payments for multiple entities. Run reports for management. Conduct research to aid in investigating payment discrepancies. Respond to customer inquiries. Monitor multiple bank accounts. Maintain master spreadsheet of check deposits. Assist with payment processing and process documentation.

St Petersburg, Florida, United States

B2B Collections team member for technology company. Responsible for collecting past due accounts; documenting communications and payment expectations in SalesForce software. Managed Accounts Receivable customer accounts across multiple entities. Assisted Cash team with unidentified receipts resolution. Navigate multiple technologies including SalesForce, YayPay, and Intacct. Daily use of Microsoft Excel pivot tables, VLOOKUP and various functions.

Tampa/St. Petersburg, Florida Area

B2B Collections team member for medical adherence division of a billion dollar pharmaceutical company. Responsible for collecting past due accounts; documented communications and payment expectations in SAP software. Managed a queue of approximately 320 customer accounts for Accounts Receivable. Assisted Cash team with unidentified receipts resolution. Processed customer credit card payments via Authorize.net. Assisted with obtaining sales tax certificates and processing sales tax credit memos. o Utilized SAP CRM to identify customer contacts and research order documents. Escalated problem customers to Management and worked with Sales to resolve customer disputes and complaints. o Trained coworkers how to better use Excel. Weekly Customer Aging report in Excel required VLOOKUP and IF functions.

Tampa/St. Petersburg, Florida Area

Responsible for collecting overdue client accounts for HSTB Clinic, a non-profit organization. Established and managed client payment plans. Created custom Excel statements for special accounts and established payment schedules. Investigated and resolved billing errors; managed client refunds and credits; applied payments; updated and maintained patient and client accounts utilizing Cornerstone Veterinary software. Processed client credit card payments utilizing online Heartland Payment Systems. o Assisted with weekly HSTB Clinic staff scheduling. Supervised Front Desk receptionists in Office Manager's absence and filled in as receptionist when needed. Responsible for requesting service on office equipment; ordered office and computer supplies, maintained supply stock. Office liaison to the outsourced IT service. Assigned g/l codes and submitted HSTB Clinic payables to Accounting Manager weekly. End of day cash reconciliation and reporting for CEO and CFO; supervised HSTB Clinic’s close at day’s end.

Tampa/St. Petersburg, Florida Area

Collection Specialist II, Jan 2013 – Jul 2015: B2B Collections team member for local division of a multi-billion dollar software company. Responsible for collecting past due accounts; documented communications and payment expectations in Oracle software. Managed a queue of approximately 700 customer accounts. Consistently met and exceeded periodic collections goals. Assisted in migrating legacy Numara receivables to Oracle system. Assisted Cash team with unidentified receipts resolution.o Utilized OpenAir and SharePoint to identify customer contacts and research order documents. Generated Collections reports in Excel and daily reviewed Accounts Receivable Aging reports to identify problem accounts. Escalated problem customers to Management and worked with Sales to resolve customer disputes and complaints. Submitted invoices and/or checked status of payment via customers' online portals such as Ariba. Accounting Specialist, Oct 2010 – Jan 2013: Posted daily cash deposits using Microsoft Dynamics Navision software. Handled the recording and application of incoming customer remittances for the Tampa branch of BMC, via wire transfers, lockbox and ACH transfer to customer accounts. Resolved customer account inquiries, identified and resolved cash posting issues.o Assisted collections - sending first notice letters to customers, communicating with customers regarding past due balances, researching accounts, and resolving account issues. Compiled monthly and quarterly Excel reports for the Finance department. Provided back-up coverage for reception as needed. Under Numara Software, managed the Accounts Payable by processing vendor invoices, maintaining vendor files and writing weekly checks; Generated annual 1099 reports for appropriate vendors.Receptionist, Feb 2010 – Oct 2010: Greeted visitors. Routed incoming telephone calls. Managed and processed the order queue for FootPrints software and Track-It! software. Generated sales orders from quotes.

Cincinnati, Oh

Supervised a team of 4 accounts payable clerks. Responsible for staff training. Performed all aspects of accounts payable including three-way match, data entry, and vendor check processing using JD Edwards software. Processed sales rep commission checks monthly and generated Excel driven commission reports. Communicated with vendors daily.o Set up new vendors and regulated vendor files. Processed 1099’s for appropriate vendors at year-end. Recorded monthly journal entries, general ledger account reconciliations and performed period end responsibilities as needed including month-end, quarter-end, and fiscal year-end. Designed Access databases to track travel and entertainment expenses for employees, and to record purchasing card (P-card) expenses. Created weekly outbound freight analysis in Excel.

Bachelor'S Degree, Accounting

Associate'S Degree, Accounting