Lisa Ann Lyttle Email & Phone Number

Costa Rica

Explainer Store videos are one of the best ways to clearly convey the value of your business. Persuasive copy is good, but the combination of speech, text and graphics help to communicate even more clearly. Not only are videos more likely to be consumed entirely with more information retained, they’re also more likely to entertain and impress.My responsibilities include:• Helping C-Level B2B customers by answering their inquiries via email and live communication channels: Chat, Social Media, Video Call, Phone• Working closely with every other department to provide feedback and insights on company products, customer onboarding and sales to drive improvements based on customer input.• Ensuring customer satisfaction through outstanding customer service• Critically analyzing and responding to queries from our customers• Building processes for managing and maintaining service level expectations in regards to our response time and quality of our customer queries• Proficient using Salesforce, Pipedrive, Hubspot, MS Office, RingCentral and Google Suite Products.

Vancouver, British Columbia, Canada

Explainer Store videos are one of the best ways to clearly convey the value of your business. Persuasive copy is good, but the combination of speech, text and graphics help to communicate even more clearly. Not only are videos more likely to be consumed entirely with more information retained, they’re also more likely to entertain and impress.My responsibilities include:• Helping C-Level B2B customers by answering their inquiries via email and live communication channels: Chat, Social Media, Video Call, Phone• Working closely with every other department to provide feedback and insights on company products, customer onboarding and sales to drive improvements based on customer input.• Ensuring customer satisfaction through outstanding customer service• Critically analyzing and responding to queries from our customers• Building processes for managing and maintaining service level expectations in regards to our response time and quality of our customer queries• Proficient using Salesforce, Pipedrive, Hubspot, MS Office, RingCentral and Google Suite Products.

Vancouver, British Columbia, Canada

Firma Foreign Exchange is one of the world's leading foreign exchange brokers with locations across Canada, Australia, the United States, the United Kingdom and New Zealand. Firma provides services to a wide range of clientele, whose transactions range from five thousand dollars to ten million dollars. Awards for Achievement:• Rising Star Award 2005-2006• Most Improved Trader Award 2007-2008• $500,000 in Sales 2009• $1 Million Dollars in Sales 2010• Excellence in Coaching 2010My responsibilities include:• Maintaining a high degree of self-motivation with the ability to work effectively under pressure.• Exceeding expectations demonstrated through annual reviews, awards and recognition and exceeding company goals and targets.• Developing profitable pricing strategies and sales solutions to a wide range of clientele whose transactions range from $5000 to $10 Million Dollars.• Qualifying leads, closing deals and maintaining customer relationships. • Proficient in dealing with large foreign exchange transactions, forwards and options.• Maintaining up-to-date knowledge of current rules and regulations regarding FINTRAC, FINCIN and KYC.• Exceptional ability to understand and communicate customer concerns.• Utilizing a persuasive approach with a focus on creating positive first impressions and demonstrating professionalism.• A strategic approach to building margin and increasing profitability.• Mentoring, coaching and assisting new traders to develop their negotiation and sales skills.

Toronto, Ontario, Canada

Honeycomb has developed unique internet services for brining together the world's greatest minds in an unmatched environment that fosters knowledge sharing in its most advantageous form. A provider of the highest value of executive to executive (e2e) networking available today-in print, in person, online. Customizing web meeting content in small focus groups of like-minded senior-level executives for relationship building and information gathering in today's business world.My responsibilities include:* Organizing web-conferences for senior- level executives from major Pharmaceutical, HR, Franchise, Banking and Finance companies for the purpose of their benchmarking, networking and educational needs.* Maintaining up-to-date knowledge of regulatory changes and industry practices.* Managing on-going sales and market development efforts by conscientiously and persistently prospecting, networking and effectively communicating with current and potential clients.* Contributing solutions on ways to resolve problems to better serve the customer and improve productivity.* Researching various products and campaigns to communicate and provide clients with necessary information.

Tefl 160 Hour Masters, Tefl- Teaching English As A Foreign Language

Certificate, Certified Executive & Life Coach Specializing In Entrepreneurship & Relocation

Associate'S Degree, Economics

Bachelor'S Degree, Baking And Pastry Arts/Baker/Pastry Chef

Bachelor'S Degree, Interior Design