Customer Support Team Lead
Current- Explainer Store videos are one of the best ways to clearly convey the value of your business. Persuasive copy is good, but the combination of speech, text and graphics help to communicate even more clearly. Not only.
- Helping C-Level B2B customers by answering their inquiries via email and live communication channels: Chat, Social Media, Video Call, Phone
- Working closely with every other department to provide feedback and insights on company products, customer onboarding and sales to drive improvements based on customer input.
- Ensuring customer satisfaction through outstanding customer service
- Critically analyzing and responding to queries from our customers
- Building processes for managing and maintaining service level expectations in regards to our response time and quality of our customer queries