Lead HR for 550-person client group, including Product Development, IT, Sales, Marketing & Product Management, ensuring actions, programs and process support and facilitate intentional change within the organization. Collaborate with HR partners in recruiting, compensation and benefits with a continual focus on driving business results. Manage organizational change initiatives, team development efforts, employee relations and performance management and improvement. Provide leadership and team development training and facilitation. Some accomplishments: • Challenged with leading HR for departments simultaneously rapidly growing in our new headquarters while significantly reducing staff across five offices and closing several sites. Managed layoff planning and post-layoff morale and attrition to facilitate engagement through cross-training of new HQ staff.• Led the development of Vertafore’s first career model framework in the engineering organization, increasing our organizational capability in aspirational skill and behavior shifts necessary to meet our strategic goals. Intentionally led in a way that facilitated business ownership vs. an HR process, resulting in overwhelming adoption and engagement from SVP to entry-level employees. • Earned trusted advisor and coaching relationship with employees and leaders from front line to SVP. Balanced support and confidence-building with clear actions and behavioral shifts. • Facilitated training and feedback sessions with offshore contractors in India to strengthen collaboration, communication and smooth delivery between U.S. and India teams.• Led cross-company programs, such as talent development, engagement and performance management approaches focused on simplification and respect. • Collaborated with and provided resources for colleagues to seamlessly use with their clients. Mentored colleagues within broader HR team.

Built strong coaching relationships with senior leaders and managers to strengthen the organization's capability to execute on its business plans. Partnered with and coached business leadership team to facilitate organization and culture change and overall organizational effectiveness. As a member of the business leadership team, used knowledge of the business environment to solve systemic organizational issues. • Led management excellence initiative across 12,000 employee organization; exceeded goal of moving lower performing managers out of management positions and rewarding effective managers. Consistently highly rated facilitator for Microsoft’s cross-company Management Excellence training program. Developed and conducted training courses for client managers and employees on a variety of management and workplace skills. • Led HR in Shanghai, China site for three months as developmental assignment. Managed complex performance and employee relations issues in unique legal and cultural environment. Shared Shanghai and Redmond HR best practices with colleagues. Coached and mentored high potential Shanghai HR business partners and staffing partners. • Led HR programs such as annual performance review and promotions, actively managed employee relations situations, and coached managers to effectively address performance management issues. • Drove targeted retention following reorgs and layoffs. Coached employees and managers in career development and conflict resolution.

Led North American HR team. Provided divisional HR support for engineering, sales, marketing, consulting and support departments. Designed and implemented HR programs, processes and strategies to assist managers in meeting business goals. Developed and maintained effective business partnerships at all levels with emphasis on senior management.• Managed North American HR team, including senior generalists, compensation, benefits, HRIS and administrative staff. Reported directly to COO.• Increased morale and productivity through design and facilitation of process improvement and team building offsite meetings.• Drove retention efforts during attrition spikes: post-layoff, post-merger and during healthy job market.• Provided full cycle recruitment for technical and non-technical positions of all levels.• Developed and delivered interactive training programs to build leadership capability and ensure legal compliance. Course topics included: motivating staff, delegation skills, harassment prevention and performance management.• Resolved high complexity, high risk, and high visibility employee issues including sexual harassment, discrimination and disability accommodations.