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Lisa Appleton is listed as Customer Experience Professional based in Warrington, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Lisa Appleton.
Lisa Appleton previously worked as Customer Experience Squad Lead at Vodafone and Customer Experience Journey Lead at Virgin Media O2.
Highly skilled and result driven Customer Experience Professional with 15 years proven experience in driving change with measurable outcomes through complex multi-channel organisations in both B2C and B2B environments. Recognised for the ability to translate complexity into clear, actionable strategies with tangible outcomes. I’m passionate about delivering stand out experiences for customers with a record of improving the customer experience. Enthusiastic about people and leading high performing teams.
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Stoke-On-Trent, England, United Kingdom
Leading a team of Customer Experience Specialists to deliver end to end improvements to the customer experience, through root cause analysis, using multiple data sources and delivering initiatives to improve and enhance the customer journey.Focusing on key customer and business KPI's such as NPS, customer effort, complaints and operational metrics.
Warrington, England, United Kingdom
Leading an agile squad, accountable for designing, improving and transforming customer experience across all channels to bring a customer centric approach and culture to the organisation.Outcomes and KPIs include improving NPS, reducing customer effort and complaints.Influencing the prioritisation of roadmaps and challenging other areas of the business to.
Warrington, England, United Kingdom
Responsible for the O2 Consumer Mobile NPS Programme in VMO2, measuring drivers and journeys, ensuring we have the right insight to drive action, owning the relationship with an agency and £2M budget.Delivered a world class CEX measurement system, improving the experience for customers, delivering better, more granular insight and savings for the Business..
Working and influencing senior stakeholders from across the business to deliver the best experience possible for customers, ensuring the voice of the customer is at the heart of business decisions. Owning and driving the customer experience plan, improving the experience across all O2 channels and the Partnerships.
Managing the business to business customer experience across multi channels. Understanding and using customer insight to develop plans, improving the customer experience and satisfaction scores. Working and leading people across the business to deliver and execute the customer experience plan.
Responsible for the rollout and subsequent management of the Real Time Marketing Decision Service (RTDS) across a number of touchpoints.
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Lisa Appleton is listed as Customer Experience Professional.
Lisa Appleton is based in Warrington, England, United Kingdom.
Lisa Appleton has worked for Vodafone, Virgin Media O2, and O2 (Telefónica Uk).
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