Handled multifaceted clerical, data entry, and customer service tasks. Called customers to advise them ofappointment times with techs, and advise of any delays in specific areas. Diffused escalation calls with irritatedcustomers, with calm and rational conversation. Prioritized appointments, and adjusted trouble tickets based oncustomer need, communicating any changes to the dispatchers. Trained new employees in the OfflineDepartment.

Weigh in inbound & outbound trucks coming into and exiting the plant. Log all incoming & outgoing visitors coming into and exiting the plant. Enter driver information into the BPCS system, and on a hand written log. Checking shipment status, Printing drivers’ bills of lading, filling out scale tickets, organizing paperwork, faxing customs paperwork to appropriate borders for Canadian shipments, and working closely with the shipping department. All done in a fast paced environment that required good multi-tasking capabilities.

Answer multi-line telephones, Directed calls to appropriate departments, Greeted customers & visitors and provided information & direction, Scanning & Filing bills of lading, Pre-billing work, and Performed daily office duties keeping area organized and operating efficiently.