• Responsible for educating patients and providers on CereScan’s advance diagnostic capabilities, via phone, email, chat, and Facebook.• Ensure each patient receives superior service, talking them through a full understanding of procedures, protocols, and finance.• Supported Clinical Staff.

• Promoted to manage a team of 12 agents.• Grew and developed team members through mentoring and coaching in a fluid and dynamic environment. • Reporting, analysis and training of our third-party call center, new hire training, escalated call management and quality assurance.

• Managed and oversaw consultation schedule for various dental implant centers.• Worked closely with center staff and Regional Business Directors, ensuring patient and staff were current on scheduling.

• Accountable for reviewing and scoring inbound calls for quality assurance.• Staff development through coaching and on-going training and 1:1’s

•Assisted with the planning, coordination and execution of patient facing seminars that educated prospective patients about Clear Choice brand promise.

• Inbound call agent responsible for speaking directly to prospective patients turning inquiries into consultations.

• Supervise all operations of the customer service department.• Coordination of Sales, order entry.• Responsible for inventory.• Monitored and ensured on time delivery.• Supervising and tracking all customer problems and their successful resolution.• Worked directly with sales, warehouse, and trucking departments to ensure superior customer service.