Lisa Augustine Email & Phone Number

➞ Provides 1:1 and group sessions with individuals, focusing on personal and professional growth and development. ➞ Builds trust and rapport with clients from all walks of life, ages, backgrounds - ranging from Harvard professors to international students.➞ Collaborates with clients to identify goals, address roadblocks and blind spots and bring mobility and freedom that launches possibility.➞ Partners with high performers to elevate opportunities for efficiency, effectiveness and overall happiness in their lives. ➞ Offers weekly group and private calls as well as daily check-ins with clients to provide support.

➞ Approached by the company owner and brought onboard to lead marketing and client acquisition efforts.➞ Successfully brought in 85 new clients in the past 8 months and scheduled over 260 new client appointments.➞ Researched and created lead list, conducting all outreach and cold calls and implemented a detailed tracking system of potential clients, addressing pain points and needs to position sales staff for increased deal closures.➞ Participates in weekly meetings with leadership to address marketing strategies and outreach planning. ➞ Manages leadership appointment schedules and scheduling of all client closing meetings. ➞ Develops strong rapport with potential and current clients, taking into consideration demographics, geography and personal needs of each business and their website presence to facilitate a conversation. ➞ Implemented a personalized approach to cold calling, achieving high rates of call responses from clients.

Quincy, Ma, Us

➞ Developed and implemented company wide operations metrics, dashboards and reports.➞ Spearheaded daily/weekly/monthly/quarterly operational reports and status update reporting.➞ Analyzed monthly operational results, understanding the key variance drivers and providing actionable insights to senior management.➞ Created salesforce.com dashboard reports; input backdated contracts into salesforce.com.➞ Developed PowerPoint presentations that captured key operational metrics, articulated results, and conveyed actionable business insight to senior leadership.➞ Designed and compiled training materials for new employees to support a streamlined onboarding process.➞ Created proposals for COO approval on courses and cost allotment for department-wide training. ➞ Was sole Operations Analyst on the team, developing and delivering staff with all reporting necessary.➞ Served as training liaison, registering employees for department wide external courses.➞ Assisted VP of Operations with ad hoc projects and reporting initiatives when assigned.➞ Participated in process improvement initiatives and goal performance monitoring.➞ Obtained Trust Level Government Security Clearance.

Staten Island, New York, Us

➞ Established​ ​controls​ ​for​ ​tracking​ ​compliance​ ​deadlines,​ ​insurance​ ​renewals​ ​and​ ​the​ ​status​ ​of​ ​regulatory requirements.➞ Conducted​ ​market​ ​rate​ ​valuation​ ​research​ ​to​ ​provide​ ​the​ ​Vice​ ​President​ ​with​ ​pricing​ ​insights​ ​for prospective​ ​equipment​ ​purchases​ ​and​ ​sales.➞ Developed and executed administrative processes to advance project's procedures, goals and objectives.➞ Monitored all incoming contracts and service agreements for correct pricing and information.➞ Coordinated changes to agreements which might occur during contract lifetime.➞ Ensured​ ​assets​ ​held​ ​valid​ ​certifications​ ​and​ ​provided​ ​the​ ​parent​ ​company​ ​documentation​ ​upon​ ​request.➞ Reconciled​ ​expenses​ ​and​ ​produced​ ​billing​ ​reports​ ​for​ ​monthly​ ​logistics​ ​certification.➞ Tracked ​legal​ ​and​ ​insurance​ ​compliance​ ​for​ ​contracts​ ​and​ ​construction​ ​assets.➞ Generate​d ​reporting​ ​materials,​ ​managed ​travel​ ​arrangements,​ ​developed​ ​filing​ ​systems and​ ​processed​ ​billing.

➞ Enhanced operational efficiency, reduced labor expenses and increased data accuracy by developing and optimizing standard practices within the call center. ➞ Processed inbound and outbound shipments with high accuracy and efficiency by effectively directing associate teams and managing inventory processes.➞ Reviewed documentation such as invoices, shipping paperwork and billing for accuracy and compliance.➞ Monitored​ ​daily​ ​call​ ​center​ ​metrics and reporting insights to senior management to aid in decision making.➞ Trained in and coached new employees to maximize team productivity and drive best practices. ➞ Processed all online orders, reviewed​ ​orders​ ​for​ ​fraud and communicated directly with clients to resolve issues.➞ Stepped in to support call center staff is needed, assisting with client​ ​call​ ​center​ ​B2B​ ​support.➞ Developed and deepened relationships with customers, vendors and internal stakeholders.

➞ Designed​ ​and​ ​implemented​ ​organizational​ ​framework​ ​that supported ​​small​ ​business needs. ➞ Organized​ ​and​ ​maintained​ ​active​ ​and​ ​prospective​ ​client​ ​contact​ ​information.➞ Utilized​ ​QuickBooks​ ​to​ ​manage​ ​accounting​ ​records​ ​for​ ​company​ ​income​ ​and​ ​expenses.➞ Created​ ​a​ ​detail-oriented​ ​filing​ ​system​ ​to​ ​document​ ​federal​ ​and​ ​municipal​ ​compliance​ ​filings more efficiently.➞ Compiled​ ​all​ ​necessary​ ​information​ ​in​ ​central​ ​location​ ​for​ ​Compliance​ ​File.