Lisa Charles Email & Phone Number

Dover, De, Us

Dover, Delaware, United States

• Leads and manages operations across multiple sites with 15 direct reports, overseeing recruitment, performance management, and training.• Resolves operational issues by developing and implementing strategic action plans, improving key performance indicators and customer satisfaction metrics.• Collaborates with internal and external partners to enhance program performance, ensuring compliance with clinical practice regulations and standards.• Guides staff on State and Federal regulations such as State Board Nursing, Medical Board of Examiners, CMS, TJC, OSHA & HIPAA.• Coaches direct reports on insurance verification, billing, & coding.

Delaware, United States

Managed the daily operations of a specialty clinic, creating daily schedules and assignments for 18 staff. Directly supervised 13 staff. Managed schedules and templates for 4 clinicians and 2 sub-specialties. Acted as Patient Advocate finding resolutions to meet patient needs. Managed face to face and virtual patient care. Conducted annual performance appraisals and on the job training. Oversaw patient safety, High Level Disinfectant use and infection control compliance in accordance with Joint Commission Regulation. Managed $500K medical supply and equipment inventory. Oversaw clinic project management working with organization leaders and Physicians on process improvements.

Dover, Delaware, United States

Provided basic life support, triage and transportation in emergency situations to non-positive and positive COVID-19 patients. Served as team leader of primary emergency medical response to in-flight emergencies and potential mass casualty scenarios. Operated emergency medical vehicle. Provided periodic assistance with swabbing/testing positive COVID-19 patients and administering COVID-19 vaccines. Scheduled and conducted in-service training on procedures, techniques, and equipment. Conducted periodic disaster training, fire drills, and evacuation procedures. Provided BLS/CPR training to medical and non-medical employees. Supervised employees, managed supply and equipment inventory, submitted and executed annual budgets. Oversaw patient safety and infection control compliance.

Dover, Delaware, United States

Provided, supervised and managed face to face and virtual patient care. Established clinic guidance and policy during COVID-19 pandemic. Conducted annual performance appraisals and on the job training. Oversaw patient safety and infection control compliance. Managed $171K medical supply and equipment inventory. Assisted Senior Manager with creating daily schedules and assignments for 23 employees. Filled role as patient advocate. Resolved patient complaints and achieved 98% patient satisfaction rate.

San Antonio, Texas, United States

Provided, managed, and supervised pre/post-operative care on 14-bed unit, servicing 10 departments and 4.6K annual surgeries. Supervised employees, wrote annual performance appraisals, provided on the job training. Oversaw patient safety and infection control compliance. Managed $708K medical supply and equipment inventory. Assisted Senior Manager with operating room schedules and daily assignments for 72 employees.

Filled multiple roles during hazardous assignment overseas. Managed Immunization Clinic, providing 13.5K vaccines. Provided urgent care services to 9.5K patients. Led Emergency Response Team during 3 mass casualty events. Launched and oversaw 3 emergency blood drives.

San Antonio, Texas, United States

Collaborated and coordinated weekly executive staff meetings. Managed Division Head's performance appraisal and recognition program for 769 employees. Conducted quality checks, tracked and routed organization productivity reports. Oversaw $130K equipment inventory. Developed process improvements and trained 26 senior managers increasing productivity by 15%. Identified net-loss error in staff time-keeping. Collected data and developed corrective action plan cutting organization net-loss by $2M.

San Antonio, Texas, United States

Delivered nursing care to 2,000 patient empanelment. Screened medical records prior to appointments, conducted interviews, obtained patient vital signs, documented chief complaints and detailed histories. Assisted in procedures per provider orders. Prepared and maintained sterile fields, provided post-op care instructions. Provided primary preventative counseling, scheduled appointments as needed. Garnered clinic 98% access rate. Stocked rooms, secured medical equipment and supplies, safeguarded $5M inventory.

Bachelor'S Degree, Business Administration And Management, General

Associate'S Degree, Practical Nursing

Pre-Nursing Studies

Basic Leadership Development Course

This 2 month leadership course is designed prepare employees to supervise coworkers and manage teams. Subjects include basic supervisory.

Expeditionary Medical Support

This 14 day course is designed to provide field operational training for healthcare personnel. Students must be skilled in their career.

Nremt, Medical/Clinical Assistant

This curriculum provides basic knowledge and skills needed to perform patient care. Subjects include but are not limited to anatomy.

Basic Skills Course

Eight-week program of physical and hazardous environment training. Covers the following topics: Nutrition, First Aid/CPR, Law of Armed.