Lisa B. Harrell, M.A. Email and Phone Number

Investigate, review, evaluate and administer workers' compensation claims; review medical reports; set reserves; file documentation; review and approve medical bills for payment; review accident and injury reports; interview and correspond with claimants, witnesses, attorneys, and physicians; approve claims or recommend denial; and represent the City at various workers' compensation and industrial leave claims actions and hearings; and perform other duties as assigned.

Provide excellent customer service by contacting claimants by phone to inform them of the processing of their claim, as well as their rights. Counseling claimants through the process of understanding their claim and being the liaison between the employer, claimant, family, as well as their doctors. Informing all parties involved of how medical & compensability issues have been resolved and update all claim activity.