• Welcomed customers warmly and ensure a high level of cleanliness for a heightened experience and offer proactive and personalized customer service by offering menu recommendations• Trained and coached new staff to ensure early and high levels of productivity in operating standards, customer service, and product knowledge• Involved in weekly and monthly financial reporting and details on batch closures and end-of-the-day earning details; maintained a high level of cleanliness in-store appearance, food safety, merchandise, and equipment• Performed administrative duties by managing incoming/outgoing communication, email management, opening and distributing mail, ordering supplies, employee schedule management, POS checkouts, creating/maintaining spreadsheets for tracking data/records, scanning, printing, etc• Performed Accounts Receivables/Accounts Payables (AR/AP) duties including expense management, billing, invoicing, posting payments, resolving payment discrepancies, banking reconciliations, purchase orders, sales orders, chargebacks, refunds, etc• Participated in regional market research surveys for the most popular food, flavored beverages, and conducted a detailed competitive analysis of product prices, and tastes • Recorded, analyzed, and resolved customer issues efficiently and as per the company's best practice• Proposed and established an achievable sales goal for the store and encouraged, inspired and propelled co-workers to work collectively to accomplish it• Ensured compliance with maintenance of food rotation to minimize spoilage (FIFO) and adherence to policies and standards set by workplace safety and food safety/sanitation regulations