I am the point of contact for a number of clients. There are a variety of components to my role, from communicating and negotiating quotes to order, gaining the best price, liaising with key manufacturers and suppliers, Maintaining a healthy working relationship with the Clients that i manage/support, Working on any client requests and seeing the request through, Chasing orders down through to delivery. A key part of the job is ensuring our customers ultimately receive the best level of support and communication.This role gives me an excellent grounding both from a service perspective and in terms of gaining a full understanding of the sales process from beginning to end.I love the interaction with customers and having the feeling that I’m having an impact on driving the business forward.Responsibilities:Ensure sales processes ; administration and delivery functions are completed in accordance with the service level agreements and quality procedures; handling incoming telephone enquiries, order progression, invoice queries, quotes, technical specifications, etc.Advise on product announcements, discontinuations and price changes.Manage supplier day to day relationships, thus developing your product knowledge.Overseeing project installations.Manage software license agreements.Act as the initial escalation path for day to day issues.Identifying additional sales opportunities within existing customers on a reactive basis.Updating the CRM

I managed the Cisco Pricing Mailbox on a daily basis, meaning that i dealt with any Cisco Pricing quote requests that came in from the sales team within Technology Solutions. Responsibilities:Managing correspondence between the sales team and their clientsmonitoring customer accounts.Providing data and reports to help the sales team.Raising deal registrations in order to gain the best pricing in order to push out competition.Produce quotations that included hardware, partner support and maintenanceProduce quotations with further discounts by having access to certain pricing toolsManaging a handful of projectsSubmitting and chasing orders with the procurement teamDistribution of bids and tenders to the correct member of the sales teamAnswering phones calls

Responsibilities:Reconciling finance accounts on a day to day basisMaintaining spread sheetsCredit controlCash allocationSales order processingManaging daily post in and outHandling and writing chequesReceiving and processing all invoices, expense forms and requests for paymentVerifying calculations working with the Accounts systemReconciliation of Direct Debit mandatesAssist with Year-end audit.

Responsibilities:Archive confidential documentationMaintain a log on all customer confidential contractsProof read legal paperwork that had been produced up by the legal counselLiaise with customersOrganise diariesPerforming legal researchTyping up legal documentsKeeping records up to date

Responsibilities:Meeting and greeting clientsBooking meetingsArranging couriersKeeping the reception area tidyAnswering and forwarding callsSorting and distributing post

Responsibilities:Dealing with refunds and exchangesManaging the floor staffManaging the till areaCashing up at night with managementDealing with any customer complaintsDealing with any customer enquiriesLiaising with management if a till is down on a certain amount of moneyCalculating the cash at the end of the night to make sure it reconciles with the till receipt

Responsibilities:Greeting customer who entered the shopStock controlEngage with managementResponsible for processing card, cash and cheque transactionsAnswering queries from customersGiving guidance and advice to customersKeeping store tidy and clean.