Lisa Becht Email and Phone Number

 Lowered total All-In-Cost per vehicle by reducing in-house inventory by $10,000 within six-month time span.  Responsible for training and development of Supply Team consisting of ten associates. Ensured the department ran efficiently to properly support the Operations Department by conducting daily quality audits/observations while maintaining associate engagement. Ensured accurate inventory levels through daily cycle counts and adjustments, as well as monthly inventory… Show more  Lowered total All-In-Cost per vehicle by reducing in-house inventory by $10,000 within six-month time span.  Responsible for training and development of Supply Team consisting of ten associates. Ensured the department ran efficiently to properly support the Operations Department by conducting daily quality audits/observations while maintaining associate engagement. Ensured accurate inventory levels through daily cycle counts and adjustments, as well as monthly inventory audits. Maintained vendor relations including signing on new parts vendors, filing proper tax forms, and reducing OEM vendor returns by 8% in first four months of promotion. Ensured overdue invoices were approved when necessary and reconciled with Accounts Payable, as well as processed all credits for returned parts. Maintained low production cost for each vehicle by ensuring necessity of all parts while reducing individual part cost. Participated in ‘Best of Flow’ testing for company, providing insight and functional expertise on various procedures and changes to the Flow Production System. Served as a functional expert on the development team for a new company wide parts ordering program. Show less

 Consulted and assisted couples in creating baby registries. Handled over-the-phone, floor and cash register sales for clothing, safety and feeding departments. Kept each department well-stocked, neat and organized. Promoted to Customer Service Trainer April 2012 Responsible for orientation and training of new and current employees in all departments; including Front End procedures, Baby Registry, and Customer Service. Prepared weekly and monthly progress reports… Show more  Consulted and assisted couples in creating baby registries. Handled over-the-phone, floor and cash register sales for clothing, safety and feeding departments. Kept each department well-stocked, neat and organized. Promoted to Customer Service Trainer April 2012 Responsible for orientation and training of new and current employees in all departments; including Front End procedures, Baby Registry, and Customer Service. Prepared weekly and monthly progress reports directly to District Customer Service Manager to ensure all expectations and goals were met. Processed all furniture orders and ensured they are placed properly with the vendors. Scheduled delivery of furniture and ordered replacement parts for damaged pieces as needed. Increased Registry units and sales within all departments through leadership and training of associates. Show less

 Responsible for personal care and medication reminder for clients. Ran errands for clients and provided transportation to/from doctor’s appointments. Acted as companion and aide to clients, including preparing meals as necessary. Assisted in physical therapy as necessary under supervision/guidance from a licensed therapist.