Lisa Benjamin Email & Phone Number

United States

• Designed strategy to care for Centene outsourced lines of business; Recommended majority of business convert from onshore to offshore for a savings of $14M annually• Work within the Department of Defense partner space to safeguard client relationship with DoD, meet SB spend goals, and produce reliable productivity; Introduced new risk/reward model for DoD contracting• Provide process improvement savings opportunities

Dublin, Oh

Ensure team of Prior Authorization Representatives meets SLAs required by our largest client, Anthem. Current environment KPIs dictate we deliver decisioned, actionable cases within 12-24 hours of receipt of request from prescribers via electronic and telecom channels. • Team has met decision goals consistently since assuming responsibility in November of 2014• Created original resource allocation plan for the department now implemented via RMG• Member of Change Management team, facilitating continuous improvement via change controls, materials management and program development/implementation• Manage communications for the department and created format currently used to communicate process updates to 200+ PARS for ongoing training• Implemented use of social media (Bonfyre) within Dublin CRD to control labor (OT/VTO) and enhance departmental digital communications• Asked to facilitate and oversee operations of Dublin’s team for Outbound Notification calls

Dublin, Oh

Liaise with account team and Medicare D EGWP (Enhanced Group Waiver Plan) clients Johnson & Johnson, Chevron, US Steel and Boehringer Ingelheim to facilitate retiree eligibility submissions, research and resolution of escalated member issues. • Provided support to Claims for ongoing Consent Adjustment project

Dublin