Lisa Berreth Email and Phone Number
One of the keys to success throughout my career has been building strong, mutually beneficial relationships. I welcome the opportunity to share advice & guidance with others in the LinkedIn community. Please reach out for a chat involving executive leadership, strategic planning, business integrations, and operational excellence.Topics of interest include how to: maximize revenue and operating success by recognizing the need for business transformation, executing change strategies, devising profit-producing market plans, continually improving processes and performance, delivering business consistency, and ensuring a service-focused customer experience; achieve operational excellence by monitoring departmental alignment, leveraging supportive resources, and establishing results-focused objectives and timetables; and consistently deliver successful outcomes during times of crisis and uncertainty within the most challenging environments.Projects we can discuss: serving as a trusted strategist and collaborative business partner to corporate executives, branch managers, clients, marketing contacts, real estate professionals, manufacturing personnel, compliance specialists, and global staff; identifying untapped opportunities and devise innovative solutions by guiding global teams and multi-disciplinary groups; and leveraging adaptive leadership methodologies to motivate individuals focused on achieving aggressive goals and objectives. It's always helpful to interact with other open-minded professionals both in and outside personal areas of industry expertise. Please feel free to do so either via LinkedIn or at lisakwaln@gmail.com should you also see a benefit in professional networking and exchange.
Paccar Parts
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Director Of Aftersales TechnologyPaccar Parts Aug 2023 - PresentRenton, Wa, Us
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Vp OperationsFleetpride 2021 - 2021Irving, Tx, UsHired to lead the branch operations and bolster results, I developed an innovative approach to creating, managing, and executing strategic programs and:✧ Identified revenue and growth opportunities, adjusted workloads, scheduling, and staff allocation, increased output, and achieved both short-term and long-term objectives.✧ Completed a feasibility study utilizing lease data and traffic patterns of prime locations for future branches by analyzing existing leases and scrutinizing the competitive set.✧ Replaced antiquated processes and analyzed the fleet management lifecycle to organize and coordinate work vehicles. Defining thresholds and the optimal replacement timeline simplified the decision-making process for the fleet of vehicles.Through the dedication and support of the entire team, I am pleased that we increased capacity and achieved M&A integration strategies in 2021. -
Marketing DirectorKenworth Truck Co. 2019 - 2021Kirkland, Wa, UsWorking for the global leader in high-end truck design, manufacturing, and customer support, I revamped a stagnant marketing department that hadn’t evolved in the past seven years.The team and I brainstormed and implemented several initiatives that allowed us to navigate our way through the COVID-19 pandemic and increase market share. By evaluating the performance of marketing activity and managing all aspects of a product launch, including sales, content, product bulletins, supplier relations, and EPA regulations, we made significant strides in contributing to the division’s success.Within those two years, the shared perception of the team regarding their collective level of empowerment blossomed, and we:✧ Expanded our social media footprint through online channels, search engine marketing, virtual events and digital advertising.✧Targeted high-profile clients, demonstrating the use of our products and strengthening long-standing relationships.✧ Connected with global prospects and drove leads showcasing our products and services with digital exhibitions and virtual trade shows pivoting from in-person customer events when travel and large public gatherings were prohibited.✧ Orchestrated plant tours, ride and drive events, and fun outings such as virtual wine tastings and concerts to increase our presence and enhance customer relations. The first-ever virtual truck launches, the T680 Next Gen, and the New Medium Duty introduction videos were wildly successful!✧ Enhanced marketing analytics and optimized sales tool content to improve customer reach and marketing campaign success. -
Director Of Customer ServicePaccar 2018 - 2019Bellevue, Wa, UsOur refined approach to providing a great customer experience was our competitive edge!Through shaping the staff into a high-performing team and expanding our strategic vision for the customer experience, we accelerated the vision I started as the assistant director. ✧ Dealers increased their purchases because the relationships were built on supporting one another instead of being transactional. As a result, we continued building the managed dealer support program.✧ Our concierge service disrupted the market because it was unheard of at the time. Offering 24/7 white glove support 365 days a year has become our differentiator!✧ Managing our 30,000+ users & 500,000+ transactions became easier by implementing Salesforce. Building process automation and delivering a personalized, engaging customer experience on any device expanded our functionality to support the sales team.✧ By organizing shipments, the freight forwarder in Latin America arranged the delivery of goods from the manufacturer to the market, making purchasing from us more accessible.As the go-to person for resolving high-profile customer issues, the vice president frequently escalated dissatisfied customers for me to resolve and turn their experience around.We successfully transitioned customer service from an operational necessity to a strategic advantage! We made such an impact on the business that it wasn’t long before our team became the place where staff wanted to work. -
Customer Services Assistant DirectorPaccar 2015 - 2018Bellevue, Wa, UsAs the assistant director, I enhanced relationships by building trust and treating each member with dignity and respect. Over time, our staff felt empowered to create a positive customer experience which translated into brand loyalty and increased sales.Realizing the team’s immediate impact on revenues, I shifted resources and changed the culture to a department that contributed to sales instead of processing requests.I am grateful for the opportunity to collaborate with a staff that:✧ Piloted a managed dealer support program proving how proactive customer service increased dealer loyalty and drove sales.✧ Embraced the white glove mentality to create a memorable experience at every customer touchpoint.✧ Successfully opened the warehouse in Panama. We designed the structure, set up the business entity, established local management, and defined the sales and marketing roadmap.✧ Drove operational improvements that increased revenue and made doing business easier!✧ Improved team moral and created an environment that attracted talent.
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Business Technology ManagerPaccar 2011 - 2015Bellevue, Wa, UsI coordinated and supervised operations of the computerized information systems and designed and executed a portfolio management process, ensuring all critical IT projects were completed on time and under budget. By identifying opportunities to increase productivity and profit, I added six professionals that achieved business objectives and:✧ Analyzed business issues and identified cost-effective solutions.✧ Gathered, documented business requirements and translated the requirements to the dev team.✧ Tested solutions to ensure they fulfilled the business need.Collaborating with related stakeholders, I encouraged staff to share ideas and improve business operations. As a result, our development team became agile, and throughput increased significantly.
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Software Development Center ManagerPaccar 2009 - 2011Bellevue, Wa, UsManage PACCAR's Software Development Center. Implement improvements to PACCAR's development processes, continuing to grow this center of excellence.
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Application & Technology ManagerKenworth Truck Co. Feb 2008 - Jan 2009Kirkland, Wa, UsResponisble for identification, development and delivery of strategic initiatives. Manager technical staff that developes systems for Dealers, truck plants and divisions.
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Application Developement ManagerKenworth Truck Co. 2005 - 2008Kirkland, Wa, UsManage team responsible for identifing, developing and supporting technical solutions to meet business needs associated with the management and manufacturing of Kenworth Trucks.
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Pmo/Six Sigma ManagerPaccar 2003 - 2005Bellevue, Wa, UsManage division Project Management Office and Six Sigma activities and personnel. Responsible for establishing, implimenting and governing project management processes, procedures and Six Sigma projects and goal obtainment.
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Six Sigma Black BeltPaccar 2002 - 2003Bellevue, Wa, UsManage division Six Sigma activities including project identification, management training and mentoring other belts to ensure financial goals were met.
Lisa Berreth Education Details
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Gonzaga UniversityOrganizational Leadership -
Washington State UniversityCommunication And Advertising
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Washington State UniversityCommunications & Advertising
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Washington State UniversityAdvertising
Frequently Asked Questions about Lisa Berreth
What company does Lisa Berreth work for?
Lisa Berreth works for Paccar Parts
What is Lisa Berreth's role at the current company?
Lisa Berreth's current role is Senior Level Executive | Strategic Planning | Business Integrations | Operational Excellence | Process Improvements.
What schools did Lisa Berreth attend?
Lisa Berreth attended Gonzaga University, Washington State University, Washington State University, Washington State University.
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