Led and developed several teams of Field Service Representatives and Field Service Technicians, fostering a culture of top performance and accountability.Successfully managed each teams to become top performers in their respective regions, demonstrating the ability to drive results in the face of uncertainty.Cultivated strong working relationships with service partners to optimize field operations.Most recent project included strict inventory controls and managementCollaborated across departments, including operations training, field leadership, and work order development groups, to pioneer implementation of multiple specialized toolsPlayed a key role in piloting the newly created Lead Technician role, collaborating with regional peers, LFST focus group, HR, and Ops training.

Executed all assigned duties with exceptional performance, consistently surpassing established metrics.Assisted the Supervisor in monitoring personal and team progress, playing a key role in optimizing overall efficiency.Managed and maintained inventory kiosk parts and tools for team.Provided high-quality customer service through regular and effective communication with coworkers, external customers, contractors, store owners, managers, and employees.Demonstrated a track record of consistently completing assigned projects ahead of projected deadlines.Contributed significantly to the success of a top-producing team by training and developing merchandisers and technicians

Oversaw personal logistics and managed project assignments independently.Consistently completed all projects ahead of scheduled deadlines, showcasing strong time management skills.Collaborated effectively with Store Personnel and Management across various retail establishments to accomplish tasks and projects.Led team projects, taking on responsibilities such as scheduling, coordinating with store management, and implementing inventory control measures.Played a key role as the team project lead, providing training to project team members to enhance their skills and capabilities.

Maintained/repaired communication and navigation equipment on C-9 and C-130 aircraftCollaborated with leadership for interdepartmental skill development and trainingAwarded Navy Leadership CertificateHonorable discharge as E-4