Lisa Blackburn

Lisa Blackburn Email and Phone Number

Customer Experience Manager at Barnsley Council @ Barnsley Council
united kingdom
Lisa Blackburn's Location
Greater Sheffield Area, United Kingdom
Lisa Blackburn's Contact Details

Lisa Blackburn work email

Lisa Blackburn personal email

n/a
About Lisa Blackburn

Experienced Contact Manager with a demonstrated history of working in the public and private sectors. Skilled in Coaching, Management, Leadership, Business Process Improvement, Project Management and Training.

Lisa Blackburn's Current Company Details
Barnsley Council

Barnsley Council

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Customer Experience Manager at Barnsley Council
united kingdom
Website:
barnsley.gov.uk
Employees:
498
Lisa Blackburn Work Experience Details
  • Barnsley Council
    Customer Experience Manager
    Barnsley Council Apr 2019 - Present
    Barnsley, England, United Kingdom
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  • Barnsley Council
    Contact Centre Manager
    Barnsley Council Jun 2015 - Mar 2019
    Barnsley, South Yorkshire, United Kingdom
    Lead the strategic development of the service, specifically the development and implementation of the channel shift plan towards digital options. Lead the effective 24/7 management of the Contact Centre, maximising the cost effective deployment of resource, ensuring highest possible standard of customer service. Lead review and development of service areas to drive continuous improvement.
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  • Wakefield Council
    Contact Centre Operations Manager
    Wakefield Council Mar 2008 - Jun 2015
    Wakefield, United Kingdom
    Responsible for managing the day to day operational delivery of telephony and web services within the 25/7 Customer Service Centre. Overseeing the Councils Customer Service Centre call distribution arrangements and work force management systems, managing the Council’s Facebook account along with business process re-engineering existing services to create efficiencies
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  • Wakefield Council
    Contact Centre Team Leader
    Wakefield Council Oct 2005 - Mar 2008
    Wakefield, United Kingdom
    Lead direct and supervise the team, managing the development, training, evaluation and assessments of team members. Proactively manage contact with key service areas to build cohesive relationships.
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  • Customer Service Team Manager
    "Standard Life"​- Jsc, Life Insurance. May 2002 - Sep 2005
    Leeds, United Kingdom
    Lead, direct and supervise the team, conduct monthly one to ones, manage change programmes. Provide and maintain accurate reporting in accordance with FSA guidelines
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  • Customer Service Representative
    "Standard Life"​- Jsc, Life Insurance. Jul 1998 - May 2002
    Leeds, United Kingdom
    Providing an efficient service to customers, acting as a point of reference for less experienced staff, dealing with complex insurance cases to a satisfaction conclusion.
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Lisa Blackburn Skills

Leadership Stakeholder Engagement Stakeholder Management Local Government Team Leadership Process Improvement Program Management Leadership Development Change Management Training Customer Service Project Planning Business Process Improvement Management Project Management Coaching Service Delivery Performance Improvement Project Delivery Performance Management

Lisa Blackburn Education Details

Frequently Asked Questions about Lisa Blackburn

What company does Lisa Blackburn work for?

Lisa Blackburn works for Barnsley Council

What is Lisa Blackburn's role at the current company?

Lisa Blackburn's current role is Customer Experience Manager at Barnsley Council.

What is Lisa Blackburn's email address?

Lisa Blackburn's email address is li****@****.gov.uk

What schools did Lisa Blackburn attend?

Lisa Blackburn attended Chartered Management Institute, Apmg International, Iosh, Chartered Management Institute, Institute Of Customer Service, Institute Of Customer Service, The Chartered Insurance Institute, New College, Pontefract, Chartered Management Institute.

What skills is Lisa Blackburn known for?

Lisa Blackburn has skills like Leadership, Stakeholder Engagement, Stakeholder Management, Local Government, Team Leadership, Process Improvement, Program Management, Leadership Development, Change Management, Training, Customer Service, Project Planning.

Who are Lisa Blackburn's colleagues?

Lisa Blackburn's colleagues are Donna Norton, Michael Batty, Lee Garside, Hanna Kenrick, Amy Ryan, Mollie Harrison, Jayne Ingram.

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