Assisting with warranty claim management, progressing open claims, communicating regular updates to key client. System interrogation and data analysis. Updating of working instructions and department procedures.

A process driven and detail focused individual overseeing all post sales activities including order processing, orderbook management, billings forecasting, inventory management and logistics support. Setting, managing and reporting on departmental KPI's along with assuming the role of quality representative, responsibilities of which include maintaining APC's Business Management System, ISO accreditation and implementation of AS9120. A forward looking thinker intent on continual improvement, implementing and monitoring root cause analysis, corrective and preventive action. A self taught Microsoft Dynamics Great Plains power user with experience of advising and implementing business integration and identifying customisation requirements to enhance process effectiveness. Close liaison with Finance procedures to ensure smooth day to day running of the business.

Order processing and on time delivery management.Introduction and development of new business. Management of key client accounts.

Sales administration, orderbook management, customer sevice.