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Lisa Bogle is listed as CALL CENTER OPERATIONS DIRECTOR | CLIENT SERVICES DELIVERY | PROGRAM DIRECTOR at Radial Inc., a company with 3999 employees, based in Nashville, Tennessee, United States. AeroLeads shows a matched LinkedIn profile for Lisa Bogle.
Lisa Bogle previously worked as PROGRAM DIRECTOR at Radial Inc. and CLIENT SERVICES DIRECTOR at Gsi Commerce.
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✦ MAXIMIZING CALL CENTER PERFORMANCE AND DELIVERY OF CLIENT SERVICES TO DRIVE ORGANIZATIONAL PROFITS ✦------------------------------------------------------------------------------------------------boglelisa@ymail.comI am a Dynamic Operations Director with a solid record in progressive leadership roles in world-class business settings, including eBay Enterprise/Radial. Strengths that set me apart…✔ Skilled at managing and communicating with stakeholders at all levels and functions.✔ Driving persistent business growth and implementing collaborative programs in multiple verticals. ✔ Expertise forming and cultivating cross-functional teams to exceed critical metrics, forge long-term relationships and set new performance records. ✔ Strong background in facility management, P&L ownership, start-up operations and service delivery with demonstrated results across:OPERATIONAL EXCELLENCE: Built reputation for confident oversight of call centers with over 1,000 agents at two separate sites, increasing revenue 28% for multiple years.QUALITY SOLUTION: Spearheaded certification effort for three Six Sigma Green Belt candidates at Radial, saving millions in costs for key client.CUSTOMER IMPACT: Achieved and maintained highest NPS in client satisfaction at Radial for three straight years; also improved eNPS for three consecutive years.STAFF EMPOWERMENT: Currently involved in organizing Radial’s first-ever annual Women’s Conference, Women’s Initiative Network (WIN), including Executive Female Panel.
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Bruswick, GA
Currently lead a 300-person call center team, and $12M in yearly revenue generation within fast-paced, rapidly changing business environment. Also hold full ownership for initiating turn-around strategies to drive profit gains. Personally mentor and develop high-potential talent, inclusive of managing succession planning. Succeeded in reducing attrition.
Nashville, TN
Promoted to fully revamp client processes and controls. Oversaw delivery of critical client services with development of highest-performing team for this critical role in both call center and distribution center settings, representing $150M in annual revenue. Negotiated, maintained and renewed contracts with customers and vendors annually. Deployed full.
Portland, TN, Martinsville, VA
Managed call center operations at this 650-seat location and a $40M budget, servicing 16 different clients with multiple enterprise solutions. Addressed shift market volume with up to 1,000 agents at peak periods and 410 during nonpeak times, handling up to 12 retail brands at any given time. Cultivated strong agent/client relationships that enhanced.
In charge of all site functions for this 100-seat call center with over $2M in annual revenue. Prepared semiannual client business reviews. Completed full array of project engagements valued at $15M; met or exceeded productivity goals, quality standards and bottom-line metrics. Skillfully developed and mentored supervisory staff through career path.
Other employees you can reach at radial.com. View company contacts for 3999 employees →
Shavonn Smith
Colleague at Radial Inc.
Cincinnati, Ohio, United States, United States
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Dieuferson Dieujuste
Colleague at Radial Inc.
Indianapolis, Indiana, United States, United States
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Andreus Harris
Colleague at Radial Inc.
Columbus, Ohio, United States, United States
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Irene Stull
Colleague at Radial Inc.
Louisville Metropolitan Area, United States
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Keith Egan
Colleague at Radial Inc.
Merritt Island, Florida, United States, United States
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Tiffany Burch
Colleague at Radial Inc.
Greater Orlando, United States
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Rodney Weiss
Colleague at Radial Inc.
Marshfield, Wisconsin, United States, United States
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Sam Lutu
Colleague at Radial Inc.
Greater Reno Area, United States
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Dedra Gutierrez
Colleague at Radial Inc.
Los Angeles Metropolitan Area, United States
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Brody Morris
Colleague at Radial Inc.
United States, United States
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Quick answers generated from the profile data available on this page.
Lisa Bogle works for Radial Inc..
Lisa Bogle is listed as CALL CENTER OPERATIONS DIRECTOR | CLIENT SERVICES DELIVERY | PROGRAM DIRECTOR at Radial Inc..
Lisa Bogle is based in Nashville, Tennessee, United States while working with Radial Inc..
Lisa Bogle has worked for Radial Inc., Gsi Commerce, Accretive Commerce, and National Catalog Corporation.
Lisa Bogle's colleagues at Radial Inc. include Shavonn Smith, Dieuferson Dieujuste, Andreus Harris, Irene Stull, and Keith Egan.
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