● Lead strategic direction and growth initiatives for DQS Academy, a global training and knowledge solutions division of DQS Holding● Ensure alignment with corporate objectives and fosters a culture of collaboration and innovation● Developed DQS Academy start-up business model, strategy, resource and partnership need, and global implementation plan● Lead development and implementation of innovative training programs to meet the evolving needs of clients in understanding industry standards● Established strong relationships with key stakeholders and industry leaders, positioning DQS Academy as a thought leader in management systems and auditing● Implements performance metrics and conducts regular performance reviews to ensure the effectiveness and efficiency of DQS Academy's training programs and services● Directed marketing and customer engagement strategies for DQS Inc., leveraging digital marketing channels and customer feedback to enhance brand awareness and customer satisfaction● Spearheaded business development efforts to expand DQS Academy's client base and market presence, increasing new client acquisitions● Cultivated strong networking relationships across functions, facilitating collaboration and partnership opportunities to drive business growth and innovation

● Established growth strategies, pricing models, and sales compensation plans exceeding business growth targets● Managed P&L responsibility demonstrating financial acumen and driving profitability ● Directed all aspects of sales, marketing, customer relations, and service, ensuring alignment and maximizing revenue in a complex organizational structure● Led local successful transition from Dynamics CRM to HubSpot global CRM and Marketing Analytics tool, improving efficiency and increasing sales management oversight● Set sales targets and developed campaigns to grow market share and increase visibility● Established executive relationships and presented DQS value proposition within key and global accounts, leading to an increase in client retention and new business acquisition● Enhanced product knowledge for Sales and Customer Service teams, resulting in an increase in customer satisfaction scores.● Led high-growth business unit operations for three years: Medical Devices, Food Safety, and Information Security

● Directed US and Canada audit service delivery operations, leading a team of 175, including Regional Audit Managers and an Operations Manager and a mix of employee and contract auditors● Successfully managed P&L responsibility, optimizing operations and driving profitability● Managed merger and post-merger migration from UL Inc. to DQS operating platforms, including system modifications, data transfer, and employee training, ensuring a smooth transition and minimal disruption● Established auditor scorecards, surpassing KPI goals for customer satisfaction, responsiveness, quality, productivity, and peer interaction, including achieving a sustainable increase in customer satisfaction ratings● Transformed employee auditor compensation to a variable pay plan based on productivity and audit complexity● Streamlined operations to increase efficiency and reduce costs, resulting in an improvement in operational productivity● Fostered a culture of continuous improvement, leading to a reduction in audit cycle time and increased customer satisfaction● Developed and implemented training programs for auditors, resulting in an improvement in customer satisfaction scores

● Oversaw 25 direct reports and 20 contractors, managing P&L responsibility and driving profitability in automotive business lines● Through matrix management, established standard processes, procedures, and KPIs across all global offices, ensuring alignment with organizational objectives● Implemented performance improvement strategies within the automotive sector, resulting in an increase in productivity and a reduction in audit cycle times● Fostered a culture of continuous improvement within automotive operations, leading to an increase in employee engagement and satisfaction● Established solid cross-functional relationships with key stakeholders in the automotive industry, facilitating collaboration and alignment of objectives to achieve business goals● Led initiatives to standardize processes and procedures, resulting in a reduction in operational costs and increased efficiency ● Improved advanced audit planning times organization-wide, resulting in heightened customer satisfaction and improved service delivery● Monitored operational KPI achievement, management review, and internal audit results, implementing improvement action plans in underperforming areas to optimize efficiency and performance● Streamlined documentation to address process inputs, outputs, and requirements, enabling scalability in regional offices and driving efficiency● Spearheaded initiatives to enhance employee development and training programs, increasing employee retention and skill development

● Managed customer experience in the industrial sector by collaborating with Key Account Customers, Customer Service, and Engineering teams● Developed and conducted customer advocacy training for customer service teams to enhance customer satisfaction● Established a customer issue resolution process to ensure timely and effective resolution of customer concerns● High-level engagement with industry trade groups in the industrial sector to ensure our services meet their needs and expectations

● Directed US and Canada operations for management systems certification services, overseeing strategy development, communication, and implementation of business objectives● Directed audit and customer service management team to prioritize customer needs and ensure service excellence● Defined management team accountabilities and performance objectives to drive operational efficiency and effectiveness● Developed and managed budget, staffing plans, growth strategies, and fiscal performance to achieve an 11% increase in operating profit from 2004● Ensured technical integrity of operations and championed customer satisfaction, particularly with key accounts

● Performed and managed global responsibilities, including certification review, corrective action, document control, training, and suspension/withdrawal oversight● Provided technical guidance to regional operations on procedures, policies, accreditation requirements, and standard interpretations● Prepared system performance reports for management review, conducted internal audits and supported accreditation audits● Led Continuous Improvement and Service Delivery Redesign initiatives to enhance operational efficiency and customer satisfaction● Served as Interim Program Manager for Medical Devices, representing UL to Health Canada for the CMDCAS program

● Managed financial planning, expense control, and analysis to optimize budget utilization and profitability● Developed and implemented a subcontract auditor process to expand audit capacity and coverage● Led audits and qualified auditors for ISO-9001, QS-9000, and UL Client Interactive Programs, ensuring compliance with standards Developed and revised auditing procedures and technical bulletins to enhance audit quality and efficiency● Assisted Department Manager in overseeing ISO-9000/QS-9000/ISO-14000 and related audit delivery Managed audit delivery activities, including performance management, training and qualification to enhance auditor capabilities, scheduling of auditors, and ensuring customer satisfaction● Analyzed market and workload to plan audit staffing needs and develop recruiting plans● Selected, trained, and directed regional managers to ensure the effective delivery of audit services● Served as Interim QRS Region Leader for Europe in 2001 and assisted with Latin America QRS management in 1999, providing audit and customer service guidance to Country Leaders in Mexico, Argentina, and Brazil. Led operational changes, resulting in improved customer response time, efficiencies, and financial and risk management

● Directed the Southeast Technical Sales team, exceeding sales objectives on an ongoing basis Led audits and qualified auditors for the ISO-9000, QS-9000, and UL Client Interactive Programs, ensuring adherence to standards and customer expectations● Established a customer service operation, including processes, project management tools, performance standards, training program, and work instructions, to meet and enhance customer satisfaction● Assisted in managing audit delivery services in the Southeast US ● Selected, trained, and managed auditors to ensure the delivery of high-quality audit services● Coordinated the development of Standard Operating Procedures (SOPs) to streamline operations and ensure consistency● Reviewed audit reports to ensure accuracy and compliance with standards and customer requirements

● Provided operational oversight to the four UL Inspection Centers, ensuring certified organization compliance with UL requirements and standards● Supervised a field report analysis team investigating reports of injury, failure, or nonconformance of products bearing the UL Mark and ensuring stakeholder confidence in our certifications● Provided technical guidance to UL Field Representatives for Wire and Cable, Heating, Air Conditioning, Refrigeration, and Fire Protection products to ensure compliance with UL standards● Led process improvements, significantly reducing cycle time and enhancing efficiency in product inspection nonconformities resolution● Provided project assignments, technical guidance, and reviews to ensure effective corrective action in response to field reports● Supervised a team that analyzed and worked with customers to resolve product inspection nonconformities, ensuring adherence to UL requirements while maintaining customer satisfaction

● Assisted Engineers in various departments, including Electrical Design, Project Management, Energy and Resource Management, and Computer Support, to provide valuable support and gain hands-on experience, practical skills and knowledge● Participated in a cooperative education program, applying theoretical knowledge in real-world engineering projects and gaining practical experience in diverse engineering disciplines● Demonstrated commitment to learning and professional development by actively participating in the cooperative education program and seeking opportunities to expand skills in various engineering disciplines