Lisa Bremner Gaicd Email and Phone Number
Lisa Bremner Gaicd work email
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Lisa Bremner Gaicd personal email
With more than 25 years of professional experience, I have skilfully led complex transformation programs, which have delivered innovative digital channels and marketing technology platforms. I’ve also led the digital and client experience streams on the complex divestment programs for the MLC Insurance, MLC Wealth, and ANZ Wealth businesses. As a seasoned leader, I bring a proven track record of building high-performing teams and collaborating with cross-functional teams and senior leaders across organisations. I have experience engaging risk and legal teams, boards, and regulators on transformation programs.KEY CAPABILITIES• Program and project management including leading agile delivery teams.• Developing public and secure websites, mobile apps, content management systems, single sign-on capabilities, digital analytics, and digital personalisation solutions.• Managing digital channels to provide 24/7 availability to clients.• Development of end-to-end omnichannel service models.• Designing and delivering training and capability programs for leaders in contact centres, operations and sales and service teams. • People leadership including leading and working with cross-functional teams of up to 150 staff nationally.
Westpac Group
View- Website:
- westpac.com.au/careers
- Employees:
- 14880
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Head Of Personalised Communications (Acting)Westpac GroupSydney, Nsw, Au
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Head Of Transformation - Brand & MarketingWestpac Group Jul 2024 - PresentSydney, New South Wales, AuI'm leading the implementation of best-in-class marketing technology platforms and tools that enable Westpac to deliver always-on and personalised marketing offers to their consumer and business customers.
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Career TransitionCareer Break Apr 2024 - Jun 2024After completing a successful secondment at Insignia Financial, I'm excited to reflect on my 10 years with NAB/MLC/IFL. I'm looking forward to connecting with my industry contacts as I look for a new role in either digital or marketing technology transformation or business delivery.
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General Manager Digital & Client TechnologyMlc Australia Dec 2019 - May 2021North Sydney, New South Wales, AuResponsible for leading the digital channels and marketing technology for MLC, identifying and developing new digital channels and continually improving the digital experience for clients, advisers and employers. -
Head Of Wealth Digital ChannelsNational Australia Bank Sep 2017 - Dec 2019Melbourne, Victoria, AuResponsible for managing a team of over 45 people who were responsible for the strategy, project delivery, digital content, sales and insights, and operations support for NAB’s wealth management websites including mlc.com.au, plum.com.au and over 20 other wealth websites. -
Head Of Digital Performance And ServiceNational Australia Bank Nov 2014 - Sep 2017Melbourne, Victoria, AuBusiness lead overseeing the range of NAB wealth websites (including MLC) and providing maintenance and support to ensure the 24/7 availability of the websites for customers and advisers. The role also oversees a team of digital subject matter experts who respond to enquiries about the website and undertake data analysis and reporting on the website.
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Customer, Adviser & Employer Experience Stream Lead - SecondmentNational Australia Bank Feb 2016 - Oct 2016Melbourne, Victoria, AuThe NAB Wealth Transformation Program was focused on the separation and sale of the MLC Life insurance business to Nippon Life. I was responsible for assessing any changes that impacted the service experience for clients when the two businesses separated in October 2016. Facilitating service blueprint sessions and defining service principles and gaining endorsement from stakeholders. I also managed the adviser take to market activities for the program.
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Senior Consultant Change - ContractNational Australia Bank Dec 2013 - Nov 2014Melbourne, Victoria, AuIn this contract role I provided change management support to a range of digital and customer experience focused projects for the wealth business (MLC).
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Career Break Whilst Exploring New OpportunitiesFinancial Services Industry Jun 2013 - Nov 2013
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Principal Manager Service ImprovementTransport For Nsw May 2012 - Jun 2013Multiple Locations Across The State, Nsw, AuTransport for NSW is the lead agency of the transport portfolio. In this role I was responsible for establishing a new function with a team of 16 staff, developing the strategy for improvement programs, developing business cases, defining service standards across the transport cluster and project managing a portfolio of up to 30 CX initiatives. -
General Manager, Service CultureCba Jul 2009 - Apr 2012Sydney, Nsw, AuCBA Wealth Management (WM) has three operating businesses - Colonial First State, CommInsure and Colonial First State Global Asset Management. This role focused on increasing customer satisfaction by identifying improvement opportunities, defining service standards, developing business cases for projects and managing a portfolio of up to 40 improvement and change management initiatives. I was also responsible for developing the operating model for the change management team and establishing the team. -
Head Of Dealership Marketing & DigitalColonial First State Nov 2005 - Jun 2009Sydney, New South Wales, AuColonial First State is one of Australia's leading wealth management companies and part of the CBA Group. This role provided marketing communications support to the five CBA-owned financial planning businesses, and managed the usability, development of functionality and design of the Colonial First State investor, adviser and dealer group websites. I was also the Program Manager for three large change programs for the business. -
Marketing And Digital RolesCompanies Included Anz, Csiro, Commsec And Nab 1996 - 2005Marketing and digital roles including permanent and contract roles in both Sydney and Melbourne.
Lisa Bremner Gaicd Skills
Lisa Bremner Gaicd Education Details
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Australian Institute Of Company DirectorsCompany Directors Course -
Western Sydney UniversityCommunications
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Tafe NswDiploma Of Marketing Management
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FinsiaDiploma Of Financial Services
Frequently Asked Questions about Lisa Bremner Gaicd
What company does Lisa Bremner Gaicd work for?
Lisa Bremner Gaicd works for Westpac Group
What is Lisa Bremner Gaicd's role at the current company?
Lisa Bremner Gaicd's current role is Head of Personalised Communications (Acting).
What is Lisa Bremner Gaicd's email address?
Lisa Bremner Gaicd's email address is li****@****.com.au
What schools did Lisa Bremner Gaicd attend?
Lisa Bremner Gaicd attended Australian Institute Of Company Directors, Western Sydney University, Tafe Nsw, Finsia.
What skills is Lisa Bremner Gaicd known for?
Lisa Bremner Gaicd has skills like Leadership, Customer Experience, Direct Marketing, Marketing Management, E Commerce, Stakeholder Engagement, Stakeholder Management, Web Content Accessibility Guidelines, Business Relationship Management, Relationship Management, Corporate Communications, Vendor Management.
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