Lisa Brooks Email and Phone Number

• Maintain and develop best practices for the Revenue Cycle Department, fostering strong interdepartmental relations, and contribute to the technological growth of the practice through the use and improvement of new and existing technology within our eClinicalWorks software. • Manage and oversee various departments including Surgical, Injection and Diagnostic Precertification, Customer Service, Workers Compensation, Accounts Receivables and Payment Posting Departments, ensuring optimal performance and professional growth. • Spearheaded the development and implementation of strategic initiatives aimed at enhancing revenue cycle processes, minimizing claim denials, and optimizing reimbursement rates.• Led the creation of rules and the establishment of workflow queues from inception, facilitating the seamless integration of new processes into existing systems.• Designed and implemented tailored workflow queues, enabling the team to efficiently manage tasks, prioritize workloads, and track progress in real-time.• Utilized the RCM Dashboard and Key Performance Indicators (KPIs) to monitor the financial health of the practice, providing actionable insights to drive performance improvements.• Collaborated with cross-functional teams to identify opportunities for process optimization and automation, resulting in increased productivity and cost savings.• Functioned as the sole ad hoc report writer and analyst for the practice, synthesizing complex data into actional insights for informed decision-making and operational improvement.

• Managed day-to-day operations of a team of 30+ revenue cycle professionals responsible for billing, coding, collections, precertification, workers compensation, and reimbursement analysis.• Conducted regular performance evaluations and provided feedback to staff to drive productivity and quality outcomes.• Developed and maintained policies and procedures related to revenue cycle operations, ensuring compliance with regulatory requirements and industry best practices.• Analyzed payer contracts and fee schedules to identify opportunities for negotiation and revenue optimization.• Functioned as the sole ad hoc report writer and analyst for the practice, synthesizing complex data into actional insights for informed decision-making and operational improvement.

 Manage a team of 30-35 employees including: 3 Supervisors, 20-25 Account Management Representatives and 4-8 Support Representatives. Establishes and reevaluates annually a quality assurance and audit process to determine training needs and to provide accuracy and production measures. Develops, recommends and implements policies and procedures to improve quality, production, and efficiency of the Department.

 Daily supervision of 6-8 employees including basic HR functions such as payroll, monthly audits & yearly evaluations. Provide training and oversight to new employees and extra training to established employees when necessary. Provide guidance and assist with problems or issues that require supervisor intervention. Run necessary reports related to outstanding A/R

 Research and problem solve to provide resolution for insurance denials or issues. Work with insurance companies to resolve contractual issues. Make outbound calls to patients and insurance companies for payment resolution. Work daily mail, consisting of rejections, denials, appeals, and requests for additional information from payors required to process claims. Maintained an understanding of payors internet sites to use for claim status and eligibility services.

 Daily notation on accounts related to inaccurate or incomplete mailing address. Research other accounts to find an updated mailing address. Forward accounts to outside collection agency when correct mailing address cannot be obtained. Helped finance post zero payment denials when other work was caught up.

 Managed a staff of 12-15 employees. Performed Inventory and Quality Control. Accurately filled linen orders for various clients. Helped with deliveries when needed. Helped staff on the press when needed.

 Performed telephone surveys for several different products & services Performed Data Entry