Nine plus years experience in building long-term customer relationships. Quickly builds rapport with people, utilizing empathy, combined with the ability to connect, listen and analyze the needs of the client in order to exceed their expectations. Proven abilities in organization, structure, and flexibility allows me to thrive in a busy work environment. Competent to work independently on projects and meet desired goals.

Administrative Supervisor providing organized database management and responsive customer service for more than 24,000 customers. Ability to quickly solve problems and create standard operating procedures in a fast-paced environment to increase efficiency and streamline processes to achieve organizational goals. Experienced in event coordination, internal and external communication, and new team member development. Proven to be self-motivated with time management skills to set goals and deliver results with a positive attitude. • Supervises over 24 support staff team members annually.• Leads as Acting Program Manager during staff transition.• Ensures deliverables are met in a timely manner exceeding client expectations.• Addresses internal conflicts and implements creative solutions.• Communicates complex details to team members and senior leadership to effectively solve problems.• Identifies and communicates technical issues with the website and works with internal teams for resolutions.• Initiates and organized recruitment process for new support staff hires.• Processes and approves payroll for more than 40 contract workers.• Developed contract worker time sheet procedures.• Executes database management and responsive customer service for participants involved in 52 plus programs over a 12-month period.• Processes invoices, receipts and payments for event registrations and inventory.• Coordinates and organizes event schedule, volunteers, event space and media requirements for all programming and events. • Thinks outside the box for organization programming and event development.• Monitors and processes multiple event registrations.• Simplified process for retrieving required documentation.• Streamlines coach application process.

• Led as editor and approver for ICU and general floor respiratory care services.• Processed yearly licensure and therapist’s skill evaluations.• Reviewed patient charges in hospital database to ensure third party billing and payments. • Provided time and attendance reports bi-monthly.• Managed ancillary lab and respiratory outpatient procedures ordered by the department.• Supported the needs of the department’s high demands.

• Managed physician-based performance reports for seven medical practices encompassing 25 physicians.• Based bonus calculations on contractual requirements and quarterly performance.• Collaborated upon agreed strategies to improve return to hospital, based on profit and loss performance.