Lisa Burcham Email & Phone Number

Denver, CO, US

United States

Highlands Ranch, Colorado, United States

Highlands Ranch, Colorado

• Lead project management of multiple projects for Visa clients/financial institutions o Create and provide detailed project plans, action and issue logs, and status reports to clients o Effectively manage tasks.
• Utilize process management expertise to create & update templates, procedures, and training guides
• Build positive relationships with Visa clients, team members, and internal stakeholders
• Assist team members with system, process, and project-related questions
• Actively contribute to team projects related to improving operational efficiency

Greater Denver Area

• Direct the ongoing administration & maintenance of marketing systems o Serve as business sponsor for all Marketing system development projects o Collaborate with business partners, vendors, and cross-functional teams.
• Utilize process management expertise to standardize, document, & improve policies and procedures o Evaluate, collaborate, & provide recommendations for process improvement o Mentor & assist marketing and.
• Manage departmental accounting and reporting functions o Leverage analytical and reporting skills to create and publish custom metrics and reports, for management of resources, costs, and jobs in the pipeline o Query.
• Partner with Legal & Compliance to ensure regulatory governance and compliance o Prepare reports and materials for regulatory audits, internal audits, and litigation requests o Drive operational improvement strategies.

Greater Denver Area

• Spearheaded efforts to redesign the Mailing List Application System to pull targeted email and direct-mail marketing lists utilizing producer sales information and Salesforce o Wrote business requirements and test.
• Managed quarterly releases to successfully enhance the workflow & content management application through the system development life-cycle o Provided user support and administration of Marketing’s workflow and content.
• Prepared and provided training on policies, procedures, and systems
• Provided expertise on the new fulfillment platform used to distribute materials
• Evaluated and devised dashboard metrics and pipeline reports, to manage projects and identify trends
• Directed the ongoing management of the department’s Incident Response/Disaster Recovery Plan

Greater Denver Area

• Managed a team of 9 account managers and coordinators responsible for developing marketing materials o Hired, trained, and motivated quality team members -Conducted performance management reviews to develop and improve.
• Selected as Project Lead to build an automated workflow and content management system o Evaluated, recommended, and provided system business requirements o Led cross-functional collaboration with business units across.
• Created and implemented processes and streamlined systems to create efficiencies and reduce risk.
• Established communication plans and project plans for product launches

Lansing, Michigan Area

Responsible for vendor management, contract negotiation, purchasing. Managed a large scope of projects, including coordination, routing, quality control, printing, mailing and fulfillment of marketing materials and forms. Led efforts for systems maintenance and enhancement. Managed a group of five traffic and print/fulfillment coordinators.