Lisa Burcham Email & Phone Number

Denver, Co, Us

United States

Highlands Ranch, Colorado, United States

Highlands Ranch, Colorado

• Lead project management of multiple projects for Visa clients/financial institutions o Create and provide detailed project plans, action and issue logs, and status reports to clients o Effectively manage tasks, deadlines, and issue resolution for projects of varying complexity o Coordinate with Visa clients, card vendors and internal resources to accomplish project objectives o Perform the completion & timely submission of project-related requests and forms • Utilize process management expertise to create & update templates, procedures, and training guides• Build positive relationships with Visa clients, team members, and internal stakeholders• Assist team members with system, process, and project-related questions• Actively contribute to team projects related to improving operational efficiency

Greater Denver Area

• Direct the ongoing administration & maintenance of marketing systems o Serve as business sponsor for all Marketing system development projects o Collaborate with business partners, vendors, and cross-functional teams on solutions o Develop scope, cost benefit, and business requirements documentation o Create road-maps, training & on-boarding to develop long-term solutions o Oversee and assist in quality assurance test plan development & testing of system development projects o Lead the efforts for root cause analysis and troubleshooting of technical issues o Provide user support and training to 300+ users of a workflow and content management system o System administration and maintenance of users, tables and workflows o Lead the efforts for handling maintenance, technical issues, and system outages o Impact decision making, identify potential risks, and anticipated points of resistance to develop plans to address concerns • Utilize process management expertise to standardize, document, & improve policies and procedures o Evaluate, collaborate, & provide recommendations for process improvement o Mentor & assist marketing and cross-functional staff with workflow systems and processes o Utilize problem-solving skills to resolve and communicate process and system issues • Manage departmental accounting and reporting functions o Leverage analytical and reporting skills to create and publish custom metrics and reports, for management of resources, costs, and jobs in the pipeline o Query and analyze data to initiate, develop, and recommend business practices and procedures that focus on increased productivity, minimized risk and reduced cost • Partner with Legal & Compliance to ensure regulatory governance and compliance o Prepare reports and materials for regulatory audits, internal audits, and litigation requests o Drive operational improvement strategies resulting from regulatory exams

Greater Denver Area

• Spearheaded efforts to redesign the Mailing List Application System to pull targeted email and direct-mail marketing lists utilizing producer sales information and Salesforce o Wrote business requirements and test plans o Created efficient workflows to support business and organizational changes o Collaborated with programmers, quality control, and business partners o Conducted user acceptance testing o Created training documentation o Provided user training and system support• Managed quarterly releases to successfully enhance the workflow & content management application through the system development life-cycle o Provided user support and administration of Marketing’s workflow and content management system o Created road-maps, training, and on-boarding materials o Led the efforts for enhancements, maintenance, technical issues, and outages• Prepared and provided training on policies, procedures, and systems• Provided expertise on the new fulfillment platform used to distribute materials • Evaluated and devised dashboard metrics and pipeline reports, to manage projects and identify trends • Directed the ongoing management of the department’s Incident Response/Disaster Recovery Plan• Participated in the print and fulfillment vendor RFP process

Greater Denver Area

• Managed a team of 9 account managers and coordinators responsible for developing marketing materials o Hired, trained, and motivated quality team members -Conducted performance management reviews to develop and improve staff o Created a friendly, productive environment that produced a professional and low-stress workplace o Skillfully developed a training and incentive program o Actively contributed to ensure a smooth transition during the department’s relocation to Denver• Selected as Project Lead to build an automated workflow and content management system o Evaluated, recommended, and provided system business requirements o Led cross-functional collaboration with business units across the organization o Directed the successful development and launch of system o Formulated policies and training material o Led change management for the transition from a paper-based to automated system• Created and implemented processes and streamlined systems to create efficiencies and reduce risk.• Established communication plans and project plans for product launches

Lansing, Michigan Area

Responsible for vendor management, contract negotiation, purchasing. Managed a large scope of projects, including coordination, routing, quality control, printing, mailing and fulfillment of marketing materials and forms. Led efforts for systems maintenance and enhancement. Managed a group of five traffic and print/fulfillment coordinators.