• Initial care assessment with clients to determine service requirements and care plans• Collaborate with family, POA’s or other health care professionals concerning resolution of care issue • Acted as a liaison with the service providers and other agencies to provide proper care plans for the clients.• Developed master service visitation schedule for over 150 clients • Provided service or equipment training to caregivers• Taught the Home Instead Alzheimer’s course to the caregivers on a regular basis.• Marketed Home Instead Senior Care services to existing clients and at Health and Wellness shows in the community• Participated in interview process and orientation of new caregivers.

• Responsible for recruitment and personal care training (including Alzheimer’s) of all new caregivers• Maintenance of all employment records including references • Help to coordinate quarterly caregiver meetings. • Member of the Joint Health and Safety Committee

• Responsible for development, implementation and maintenance of effective health and safety programs for Home Instead employees in accordance with WSIB policies; Joint Health and Safety Committee meetings• Assess risk and develop mitigation strategies• Review all incident investigations, near misses, and property damage; analyze incident trends. • Provide assistance to employees regarding questions/ interpretations relating to safety concerns or regulations.• Training caregivers on policy, procedure and proper use of personal protective equipment.• Issued monthly Health and Safety Bulletins to caregivers

• Routine visiting of existing clients for quality of service assurance and issue resolutions• Facilitate introduction of new care givers to existing clients • Educate clients on available services from Home Instead Senior Care• Keep accurate records and documentation on each client visit

• Provided personal care for Residents, (on both physical and cognitive levels); exercised good judgment and problem solving skills in sensitive situations with Residents, family members and coworkers. • multitasked in a demanding environment; personal care, laundry service and housekeeping functions• Used Mechanical lifts, participated in one and two person transfers, performed ROM exercises and monitored/documented blood pressure, oxygen levels, blood sugar levels

Served in numerous capacities, as follows: Concierge (Marketing position in training) • Liaised between company and Residents; ensured Resident satisfaction through effective handling of requests and complaints. • Handled prospective client service inquiries and provided facility toursHealth Care Aide (PSW) • Provided personal care for Residents who required both physical and cognitive aid.• Responsibilities similar to those mentioned above (Windsor Park Manor).Activities Coordinator (part time)• Participated with the planning and organization of activities or parties for the residents; maintained the monthly calendar of events. • Went on outings with the residents to different planned destinations and ensured their safety.• Coordinated the regular morning exercise program.• Communicated with new residents, welcoming them and educating them on available activities and services• Participated with the maintenance of the tuck shop. Environmental• Coordinated staff schedules and developed daily routines. • Liaised with Residents to review housekeeping and laundry package options. • Requisitioned supplies.• Coordinated and maintained accurate Material Safety Data Sheets (MSDS) throughout the facility. As a Joint Health and Safety Member, enforced and reviewed safe work environment procedures and practices.Receptionist (relief) • Displayed professionalism when greeting clients and visitors; answered inquiries about the facility and service packages.• Scheduled in-house services for clients, including hair dressing, esthetics, foot care, transportation to medical appointments.

• Provided total Resident care (feeding, dressing, transfers, etc.) on a secured assisted living floor. This floor was specialized for Residents with advanced dementia and other high-level care needs.• Responsibilities similar to those mentioned above (Windsor Park Manor).